Frequently Asked Questions regarding web browsers and usage.
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I love my browser. I would rather fight than switch. Is this OK?
No! Sorry!! As a 21st century citizen, you need to be willing to use different browsers, if one is not working well with certain websites or content. To be tech-savvy, you need to be flexible and try other things (browsers in this case), when something is not working. A smart online user employs different web browsers, period! Besides, depending on your device, certain browsers may not be available.
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3. If this does not work, it is quite possible that your browser is “remembering” something about the URL that is interrupting you now. So, try emptying your browser’s cache or history. Use your Internet detective skills to search for directions, referencing the browser that you are using, and/or check out these excellent SUNY resources @ http://wiki.sln.suny.edu/x/5IA3
What happens when a link doesn’t work?
Check to see that you are “live” on the Internet; the easiest way to do this is to go to a familiar website that has few down times (e.g., YouTube).
Check the URL in the address bar, to ensure that you are going to the correct URL (web address).
Did an extra symbol appear or disappear at the front of back end of it when you copied/pasted it into your browser window? Try deleting it.
Try refreshing your browser. Wonder what a REFRESH link is? If you need help, type into your favorite search engine keywords refresh *(replace * with the name of your browser). Near the top of your search results, you will be sure to get guidance on doing refreshing. Then…
If that does not work, please quit your browser and start over.
If the above steps do not work, shut down your computer and start it again.
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For Internet Explorer: I am giving you no guidance on Internet Explorer (other than the link above)...you are on your own with it, if you want to use it. It has many conflicts with mixed media, course websites, etc., and I encourage you to use a different browser for our course (whether or not you are using it on campus or on your own device).
For Safari: Click directly to Safari for help , to unblock pop-ups.
For Firefox:
1. Click directly to Mozilla for help; start here.
2. Sometimes, you may need to go “deeper” into your browser settings, to tell your browser to allow mixed content on a particular site. I have personally experienced this recently on some course sites that use SCORM packages, for example. To do this:
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b. If you do not see a shield in your browser window, try clicking on the little icon to the left of your URL in the browser window. Pull it down, to show the options for viewing this site. Then click the Permissions to Allow Pop-up Windows:
c. OR click to your Firefox Preferences, then choose Content. Either:
Unclick the Block Pop-up Windows option:
OR - from the Content area - click EXCEPTIONS, then add the URL of the site from which you want to turn off pop-ups to the ADDRESS OF WEBSITE area. (See image to the right.)
For Chrome:
1. Click directly to Chrome for help; start here.
2. Try clicking on the little icon to the left of your URL in the browser window. Pull it down, to show the Permissions for viewing this site. Skim down, to locate the Popups option. Then click to “Always allow on this site.” (See images below. The image to the left shows what the permissions will look like before you re-set them. The image to the right shows which item to choose from the pull-down menu.)
3. Or, as needed, use the more detailed directions to change your Chrome settings here.
I am trying to copy from a GoogleDoc that has been set to allow me to view only...and I cannot copy things from it. What should I do?
Click to Google herehelp; Google ...
Tells us that - due to security protections in browsers other than Chrome - right clicking does not work, but using the two keys Control + C (or on a Mac, Command + C) should work. (Do not use the + key!)
Gives advice about using a Docs tool called Web Clipper; try it...I think it may be a good workaround, and help with efficiency. This help doc shows where it is located and discusses its use.
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4. Note that none of this references specific browser functions inherent to using a mobile device.
I think it may just be easier to go into my browser and tell it to “go for it” and I will take a chance about getting malware or a virus.
This work is licensed by K. Gradel under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Note that screenshots have been made by K. Gradel from the noted websites.
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