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Step 2: Submit a Technology Request and FREDMart Requisition - Customer completes the Technology Request Form and FREDMart Requisition. Upon submitting the TRP form, a Tracker ticket is created to initiate the review of the request. All other non-technology contracts and licenses should be sent directly to

Step 3: Technology Compatibility and Support Review - The ITS Service Center (ITS SC) performs a technical, compatibility, and solutions analysis to ensure the software is compatible and can be supported within the existing Fredonia computing environment, or recommends/determines if similar software already exists. The ITSSC also identifies what ITS resources are required to provide ongoing support.