Name: Adding paper and toner to all Printers Description: Designated Reed Library Faculty/Staff will be responsible for ordering needed paper from the ITS Service Center and putting the needed paper into the printers. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Trained student employees | Randy Gadikian | Reed Library Faculty/Staff | Reed Library Student Users | Secondary | Mary Erick (Days)
Caldie Proper (Days) Keith Shifflett (Evenings until 11:30:) | Randy Gadikian | Reed Library Faculty/Staff | Reed Library Student Users | Tertiary | Cindy Yochym, Kevin Michki Scott Richmond Kerrie Wilkes | Randy Gadikian | Reed Library Faculty/Staff | Reed Library Student Users |
Name: Clearing of paper jams. Description: When paper jams occur, the ITS Service Center staff will clear paper jams. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Trained student employees | Randy Gadikian | Reed Library Faculty/Staff | Reed Library Student Users | Secondary | Mary Erick (Days)
Caldie Proper (Days) Keith Shifflett (Evenings until 11:30:) | Randy Gadikian | Reed Library Faculty/Staff | Reed Library Student Users | Tertiary | Cindy Yochym, Kevin Michki Scott Richmond Kerrie Wilkes | Randy Gadikian | Reed Library Faculty/Staff | Reed Library Student Users |
Name: Notifying the ITS Service Center when maintenance needs arise. Description: Designated Reed Library Faculty/Staff will be responsible contacting the ITS Service Center when maintenance needs arise through using the information listed on this document. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Student Supervisors, (late evenings and all day on the weekends) Keith Shifflett, Mary Erick | Randy Gadikian | Randy Gadikian | Denise Maze Ed Blue Gale VerHague Luke Fountaine Nick Nowakowski T. John McCune Tylor Cardone Student Users | Secondary | Cindy Yochym, Kevin Michki Scott Richmond Kerrie Wilkes Rebecca Kryzanowicz | Randy Gadikian | Randy Gadikian | Denise Maze Ed Blue Gale VerHague Luke Fountaine Nick Nowakowski T. John McCune Tylor Cardone Student Users |
Name: Applying Microsoft Group Policy, when needed, for enabling a new printer, or for taking a printer offline when maintenance is required. Description: As printers are replaced or require maintenance, the ability to print to a specific printer will need to be changed on the windows workstations that are available for student use in Reed Library. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Scott Grien Or Luke Fountaine | Fred Ullman | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Tylor Cardone | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone | Secondary | Idalia Torres | Fred Ullman | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Tylor Cardone | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone |
Name: Applying Casper Policy, when needed, for enabling a new printer, or for taking a printer offline when maintenance is required. Description: As printers are replaced or require maintenance, the ability to print to a specific printer will need to be changed on the Apple workstations that are available for student use in Reed Library. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Alex Moon |
| Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Tylor Cardone | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone | Secondary | Dave Torres |
| Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Tylor Cardone | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone |
Name: Modifying network configurations, when needed, for enabling a new printer, or for taking a printer offline when maintenance is required. Description: IP addresses will need to be configured in the printer VLAN require the assistance of the Data Communications team. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Bruce Wilger | Joe Baxter | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Tylor Cardone | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone | Secondary | Joe Baxter | Steve Rieks | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Tylor Cardone | Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone |
Name: Contacting and coordinating appropriate contractor should maintenance be required Description: ITS will contact and coordinator maintenance to the installed printers. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Gale VerHague or ITS Service Center Person on Duty (POD) when Gale is unavailable or after 5:00 pm | Steve Rieks | Steve Rieks | Denise Maze Ed Blue Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone | Secondary | Tylor Cardone |
| Steve Rieks | Denise Maze Ed Blue Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone | Tertiary | Denise Maze |
| Steve Rieks | Denise Maze Ed Blue Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone | Quaternary |
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| Steve Rieks | Denise Maze Ed Blue Luke Fountaine Nick Nowakowski Randy Gadikian Reed Library Lab Coordinator Steve Rieks Tylor Cardone |
Name: Providing Training Description: Reed Library Faculty/Staff and Student Employees will require training on use of the printers and how to load paper into the printers. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Nick Nowakowski |
| Randy Gadikian Reed Library Lab Coordinator | Randy Gadikian Reed Library Lab Coordinator Tylor Cardone | Secondary | Luke Fountaine |
| Randy Gadikian Reed Library Lab Coordinator | Randy Gadikian Reed Library Lab Coordinator Tylor Cardone | Tertiary | Ed Blue |
| Randy Gadikian Reed Library Lab Coordinator | Randy Gadikian Reed Library Lab Coordinator Tylor Cardone |
Name: Storage of Toner Description: As part of the procurement with Usherwood, toner is included under maintenance. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Caldie Proper
Mary Erick (Days) Keith Shifflett (Evenings until 11:30:) | Randy Gadikian | Reed Library Faculty/Staff | Reed Library Student Users | Secondary | Cindy Yochym, Kevin Michki Scott Richmond Kerrie Wilkes
| Randy Gadikian | Reed Library Faculty/Staff | Reed Library Student Users |
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