Service | Video Conferencing |
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Service Manager | T. John McCune, Director of ACT and EITA Officer |
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Department | Academic and Collaborative Technology |
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Contact | Location: W203 Thompson Hall , Phone Number: (716) 673-3407 , ITS.ServiceCenter@fredonia.eduEmail: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | AVP/CIO - Stephen Rieks | DescriptionChief Information Officer |
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| Videoconferencing permits people that are at different geographic locations to have synchronous audio and video communication for collaborative and instructional purposes. ITS will test hardware based video conference (Cisco, Lifesize, and Tandberg) connections prior to use, troubleshoot connection problems, operate equipment, coordinate repairs and service with vendors, and provide instruction to users. |
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Service Users | Campus Community |
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User Services | Videoconferencing allows teaching faculty to bring in guest speakers remotely and allows meetings to take place, without the need for participants to travel to a single common physical location. Departmental Departmental Managers and/or Directors may find the service useful for holding meetings with customers, peers, or other colleagues. |
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Business Services | Faculty and Staff in all divisions or departments can request this service. |
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Technical Services | ITS utilizes and supports video conferencing through a variety of software and the following hardware: |
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Requirements | Prior to the scheduling of a hardware based videoconference, a consultation with an ITS staff member may be required. While software options permit users to schedule and use video conferences at their convenience, hardware Hardware options require prior testing to confirm connections can be established, prior to the day of the connection. Prior to the first use in a class, or for use with any campus event, ITS encourages that a consultation be scheduled for testing the use of software. The requestor is responsible for providing information on the hardware or software that will be used, technical support contact when available, and for assisting with the scheduling of a test connection when needed. |
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Rates / Cost of Use | If specific requirements for bridging services or non-standard software are required, the cost for the resources will be that of the requestor. Prior to any charges being issued, ITS will provide cost estimates for prior authorization. | Getting Started | Email - ITS.ServiceCenter@fredonia. edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall |
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Availability | Semester Hours Summer/Break Periods
| Getting Help | |
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SLA Notes | Users can expect a response within 2 business days from initial communication. Prior to the first use in a class or for an event, a consultation meeting should be scheduled. Test connections for hardware codecs need to be made at least 1 week prior to the event.
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Business Procedures | NA |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be discussed at ITAB and approved by the CIO. |
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Assigned Primary Support | Justin Rose |
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Assigned Secondary Support |
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RACI Chart | Name: Collaborate Ultra
Description: see above
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Level | Responsible | Accountable | Consulted | Informed |
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Primary | Chris Taverna | Sally Crist | ITS Service Center | Users |
Secondary | TBD | Tertiary | Name: Google Hangouts
Description: see above
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Andrea Wasiura | T. John McCune | ITS Service Center | Users |
Secondary | Ed Blue | T. John McCune | ITS Service Center | Users |
Tertiary | Name: Hardware codecs installed on the campus including Cisco/Tandberg and Lifesize models.
Description: see above
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Doug Johnson | T. John McCune | ITS Service Center | Users | Secondary | Ed Blue | T. John McCune | ITS Service Center | Users |
Tertiary | Andrea Wasiura | T. John McCune | ITS Service Center | Users |
Name: Skype
Description: see above
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Doug Johnson | T. John McCune | ITS Service Center | Users |
Secondary | Ed Blue | T. John McCune | ITS Service Center | Users |
Tertiary | Andrea Wasiura | T. John McCune | ITS Service Center | Users |
| Date Last Modified |
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