Service | Office 365 Password Resets (Retired Service) |
Service Manager | Director of Technology Support Services |
Department | ITS Service Center |
| NA |
Service Owner | Chief Information Officer |
Description | As part of the Microsoft EES Campus Agreement, Microsoft Office 365 is available for faculty, staff, and students at the State University of New York at Fredonia to use on their personal devices on up to 5 devices. Fredonia ITS provides service through a self service password reset mechanism to assist users with resetting their passwords. |
Service Users | Faculty, Staff, and Students |
User Services | Fredonia ITS provides service through a self service password reset mechanism to assist users with resetting their passwords. |
Business Services | NA |
Technical Services | ITS Self service password resets mechanism configuration. |
Requirements | This service is provided to current employees and students at the university. Upon leaving the university, the users may no longer use the service. |
Rates / Cost of Use | The cost of the service is paid by ITS as part of the Microsoft EES Campus Agreement |
Getting Started | This service has been retired. |
Availability | This service has been retired. |
Getting Help | This service has been retired. |
SLA Notes | Users should expect a resolution within 48 business hours of entering a ticket. |
Business Procedures |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the ITS Leadership and approved by the CIO. |
Assigned Primary Support | NA |
Assigned Secondary Support | NA |
RACI Chart | Name: Configuration and Maintenance of Self Service Password Reset Description: See above | Level | Responsible | Accountable | Consulted | Informed |
|---|
Primary | Chief Information Officer | Chief Information Officer | ITS Leadership, ITAB | ITS Service Center | Secondary | TBD |
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| | Tertiary |
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Name: Assisting End Users with Password Resets and Communications to Faculty, Staff, and Students Description: See above Level | Responsible | Accountable | Consulted | Informed |
|---|
Primary | NA |
| ITS Leadership, ITAB | Users | Secondary | NA |
| ITS Leadership, ITAB | Users | Tertiary |
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| ITS Leadership, ITAB | Users |
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Date Last Modified | |
| Status | Retired |