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University Owned Computing Software Support

Location: W203 Thompson Hall,

Phone Number: (716) 673-3407,

Email: ITS Service Center

All requests for assistance are completed using the Tracker Customer Portal

Our primary objective is the installation, configuration and troubleshooting of the university owned and operated computing software. This includes operating systems, Microsoft Office Professional Suite, Google Apps for Education covered under the SUNY-wide contract. We also operate other business related software applications found on a standard workstation image.

• Procurement & Property Control:Facilitating departmental requests for quotes, NYS contract procurement, property control tagging and inventory reconciliation.

• Installation:installation, setup and testing of computing software.

• Troubleshooting:in accordance with the system warranty facilitating the diagnosis of the issues and problem resolution.

• End User Documentation:development and management of web content policies and procedures.

• Application Configuration & Testing: version control, provisioning and deprovisioning, patch management and testing.

• License Management: life-cycle management of licensing for all application ensuring compliance, renewals and operability.

• operate university owned computing software

• current faculty, staff, or student with eServices account

There are licensing, support staff and maintenance costs associated with this service which are covered by the student technology fee.

• Semester Hours

• Sunday, 12pm – 10am

• Monday – Thursday, 7am – 10pm

• Friday, 7am – 5pm

• Saturday, 12pm- 5pm

• Summer/Break Periods

• Monday – Friday, 8am - 4pm

• Email - ITS Service Center

• Phone – (716) 673-3407

• Tracker Customer Portal - Ticket Submission 

Walk In – W203 Thompson Hall

• Users with emergency Computing Hardware Support issues can expect a response within 4 hours. Most should expect a resolution within 48 business hours of entering a ticket.

• Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Dave Torres

Matt Wilson

Nick Nowakowski

Name: University Owned Computing SoftwareSupport

Description: See above