Service | Shared Disk Resources |
Service Manager | Manager of Enterprise Infrastructure Services |
Department | Enterprise Infrastructure Services |
| ITS-Enterprise Infrastructure Services, x3393, Frederick.Ullman@fredonia.edu |
Service Owner | AVP/CIO - Stephen Rieks |
Description | Every device connect to a computer is a resource. These could be physical or virtual components of a computer. This service provides a user with the ability to remotely access these resources from another computer. Function 1: Create office shares. Function 2: Create personal shares. Function 3: Office shares quota management. Function 4: Office shares access management. Function 5: File restore from tape backup. |
Service Users | Faculty, staff, associates, students, and guests are users of this service. |
User Services | Advantage: Change your “workspace” to accommodate a better working environment. Disadvantage: Reduces downtime from work. One could virtually work 24 hours, 7 days a week from a remote site, if that site can access the internet. While in a coffee shop, on vacation or sick in bed, one could send an 11th hour “emergency” document to their bosses’ laser printer. OR Provides business units the ability to collaborate using a centralized storage area for documents and files that is backed up on a nightly basis. |
Business Services | Business units can request storage and designate who can access the share. A share will be created on the Fredshare server with the requested permissions and an initial quota level. |
Technical Services | This service resides on a clustered server environment for high availability and is backed up daily. |
Requirements | The requirement for using this service is to be one or more of the following campus affiliates: Faculty, Staff, Associate, Student, or Guest. |
Rates / Cost of Use | There are no fees associated with using these services. |
Getting Started | Creation of personal shares are done automatically. All other service functions may be request by a faculty, staff, student or associate of the university. Users will submit a Fredquest ticket using “Computer Files” as the request type, “Shared folder space” as the classification, and “request folder space” for the category. |
Availability | This service is available 24 hours a day, 7 days a week less scheduled maintenance downtime. |
Getting Help | All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/ |
SLA Notes | Users can expect a response within one business day for new requests and changes. What is not included: |
Business Procedures | The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A. |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. The following procedures are used for changes to the software, hardware or business procedures. |
Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Function 1 Name: Create Office Shares Description: A share is a shared directory. By sharing a directory, you allow users on the network to access the directory. An example of an “office share” is \\fredshare\its, where “its” is the office’s name. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Idalia Torres | Fred Ullman |
| Service Users | Secondary | Scott Grien | Fred Ullman |
| Service Users | Tertiary |
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Function 2 Name: Create Personal Shares Description: [eh? Personal shares are unique in that they are hidden.] Level | Responsible | Accountable | Consulted | Informed |
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Primary | Idalia Torres | Fred Ullman |
| Service Users | Secondary | Scott Grien | Fred Ullman |
| Service Users | Tertiary |
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Function 3 Name: Office Shares Quota Management Description: Create quotas to limit the space allowed for a volume or folder. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Scott Grien | Fred Ullman |
| Service Users | Secondary | Idalia Torres | Fred Ullman |
| Service Users | Tertiary |
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Function 4 Name: Office Shares Access Management Description: Manage and assign access to office shares. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Idalia Torres | Fred Ullman |
| Service Users | Secondary | Scott Grien | Fred Ullman |
| Service Users | Tertiary |
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Function 5 Name: File Restore from Tape Backup Description: Backup and file restoration. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Fred Ullman | Fred Ullman |
| Service Users | Secondary | Scott Grien | Fred Ullman |
| Service Users | Tertiary |
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