Service | Sound Services Equipment Repair |
Service Manager | T. John McCune, Director of ACT and EITA Officer |
Department | Academic and Collaborative Technology |
| W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu |
Service Owner | Chief Information Officer |
Description | As per the Service Level Agreement between the ITS Service Center and Sound Services, the ITS Service Center will provide service to Sound Services for a period of one year, upon receipt of a signed and processed service contract. |
Service Users | Students |
User Services | ITS will provide repair service to Sound Services. The equipment must belong to Sound Services and be delivered to E216 Thompson Hall. ITS will not repair any equipment under warranty unless authorized by the manufacturer or Sound Services agrees to the repair. |
Business Services | Students that are Sound Services Members |
Technical Services | Specification, maintenance, and repair of equipment. |
Requirements | ITS provides services to Sound Services through a service level agreement. Prior to support being provided, a signed agreement must be processed. |
Rates / Cost of Use | Rates are established and listed through the service level agreement. |
Getting Started | |
Availability | Semester Hours Summer/Break Periods
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Getting Help | |
SLA Notes | Repairs will be started within three working days of receiving an item. ITS has the right to determine at what point an item can no longer be repaired. What is not included: When an item requires off campus service, Sound Services will return it at their expense and pay for all repair costs. Sound Services will provide all parts with the exception of ITS regular stock items valued at less than $10.00.
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Business Procedures | The service level agreement provides a detailed listing of the services provided to Sound Services |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, CIO, Sound Services President, Advisor of Sound Services, and the Student Association General Manager. |
Assigned Primary Support | Greg Snow |
Assigned Secondary Support | NA |
RACI Chart | Name:Sound Services Equipment Repair Description:See above Level | Responsible | Accountable | Consulted | Informed |
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Primary | Greg Snow | T. John McCune | ACT | Users | Secondary |
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| Tertiary |
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Date Last Modified | |
| Status | Active |