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Page Properties
idSCE


Service

Google Apps for Education

Service Manager
Kevin Bom, Manager of Enterprise Infrastructure Services
Department
Enterprise Infrastructure Services
Contact

ITS-Enterprise Infrastructure Services, x3748, Kevin.Bom@fredonia.edu

Service Owner

AVP/CIO - Stephen Rieks

Description

Provide the tools to help users navigate the endless possibilities of the internet by sharing their ideas, documents, schedule, with Gmail contacts.  

Function 1:  Account creation and account administration.

Function 2:  Create resource calendars.

Service Users

Faculty, staff, associates, students, alumni, and guests are users of this service.  Summarily, any Google Apps account holder uses this service.

User Services

Core Google Apps for Education services includes:

 Gmail – searchable electronic mail

 Drive - create and share documents in one location

 Calendar – organize schedule and share with events with users

 Docs – open, edit and create documents

 Sheets – open, edit and create spreadsheets

 Groups – create mailing lists and discussion groups

 Sites – create websites and secure group wikis

Business Services
All “Service Users” can expect access to the internet, email, to share documents, personal calendars, and collaborate with their peers and colleagues.
Technical Services


Requirements
The requirement for using this service is to be one or more of the following campus affiliates: Faculty, Staff, Associate, Student, Alumni or Guest.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started

A user does not have to request access this service.  A manager, sponsor, or resource owner may request for anyone in one of the “Service Users” group.

Availability

This service is available 24 hours a day, seven days a week.

Getting Help

All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/

SLA Notes


Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name:  Google email accounts

Description:   Account creation and account administration.

Level

Responsible

Accountable

Consulted

Informed

Primary

Idalia Torres

Kevin Bom

Idalia Torres, Resource Manager

Service Users

Secondary

Scott Grien

Kevin Bom

Scott Grien, Resource Manager

Service Users

Tertiary





Function 2

Name:  Google calendars

Description:  Create resource calendars.

Level

Responsible

Accountable

Consulted

Informed

Primary

Scott Grien

Kevin Bom

Scott Grien, Resource Manager

Service Users

Secondary

Idalia Torres

Kevin Bom

Idalia Torres, Resource Manager

Service Users

Tertiary






Date Last Modified



Status
Active

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