Service | Shared Storage (Fredshare) |
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Service Manager | Scott Grien, Idalia Torres |
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Department | Enterprise Infrastructure Services |
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Contact | Location: Thompson Hall, E226 Phone Number: (716) 673-3748 Email: Kevin Bom All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | AVP/CIO - Stephen RieksChief Information Officer |
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Description | Provide shared storage space on the fredshare server for departments or offices to share files within their department or with others. |
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Service Users | Any user can be provided access to the shared resources |
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User Services | Provides business units the ability to collaborate using a centralized storage area for documents and files that is backed up on a nightly basis. |
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Business Services | Business units can request storage and designate who can access the share. A share will be created on the fredshare server with the requested permissions and an initial quota level. |
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Technical Services | This service resides on a clustered server environment for high availability and is backed up daily. |
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Requirements | Business unit administrators or designees may request the creation of new storage and provide a list of users who need access. They can request the modification of existing access permissions to the storage and request more space when required. |
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Rates / Cost of Use |
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Getting Started | Users will submit a Fredquest ticket using “Computer Files” as the request type, “Shared folder space” as the classification, and “request folder space” for the category. |
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Availability | The service is available 24/7/365 except when scheduled for upgrades or maintenance. |
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Getting Help | Users can request help for this service by submitting a Fredquest ticket or by calling the Service Center. |
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SLA Notes | What is not included: |
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Business Procedures | Documentation for this service is stored within the systems share on fredshare |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed and approved by the CIO. |
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Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Function 1 Name: Upgrades and maintenance Description: Upgrades and maintenance that would require downtime for the service Level | Responsible | Accountable | Consulted | Informed |
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Primary | Fred Ullman | Fred UllmanCIO | Chief Information Officer | Service Center | Secondary | Scott Grien |
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| Service users | Tertiary |
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Date Last Modified | |
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