Service | Shavlik |
Service Manager | Manager of Enterprise Infrastructure Services |
Department | Enterprise Infrastructure Services |
|
|
Service Owner | Manager of Enterprise Infrastructure Services
|
Description | Software Patch Deployment |
Service Users |
|
User Services |
|
Business Services |
|
Technical Services |
|
Requirements |
|
Rates / Cost of Use |
|
Getting Started |
|
Availability |
|
Getting Help |
|
SLA Notes |
|
Business Procedures |
|
Change Procedures |
|
Assigned Primary Support | Scott Grien |
Assigned Secondary Support | Fred Ullman |
RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
|---|
| Primary |
| Service Manager |
|
| | Secondary |
| CIO |
|
| | Tertiary |
| President |
|
|
|
Date Last Modified |