Service | Routine Processing (Scheduled RunJob) |
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Service Manager | Kevin Lane |
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Department | Enterprise Data Services |
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Contact | 103D Maytum, Location: Thompson Hall, W207A Phone Number: (716) 673-4894 , Kevin.Lane@fredonia.eduEmail: Kevin Lane All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | AVP/CIO - Stephen RieksChief Information Officer |
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Description | Routine processing (aka. Scheduled RunJob) is a service provided to perform routine tasks requested by academic and administrative offices. This can be done to ensure regular delivery of service, which may require access to the underlying systems or to provide checks and balances for a specific tasks. This service also covers the establishment of Job Streams in the ISE Scheduler software package for regular/routine execution of procedures with little or no human intervention. |
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Service Users | Fredonia Faculty/Staff in offices for which procedures have been created. |
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User Services | - Routine execution or procedures resulting in the adjustment of data or the creation of output used to support departmental procedures
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Business Services | - Creation of procedures for routine execution
- Request the start/stop of one-time or regular procedures
- Request the adjustment of already established procedures
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Technical Services | - Maintenance of ISE Schedule Job Streams (jobs, variables)
- Monitoring of the execution of Job Streams for failed jobs
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Requirements | - Retrieval of data files from some external services requires a username/password
- Execution of procedures requires access to a related departmental account with access to the associated programs
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Rates / Cost of Use | - No rates have been defined
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Getting Started |
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Availability | Getting Help | All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/ |
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SLA Notes |
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Business Procedures |
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Change Procedures |
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Assigned Primary Support | Kevin Lane |
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Assigned Secondary Support | Gary Vandevelde |
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RACI Chart |
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Kevin Lane | Service Manager |
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| Secondary | Gary Vandevelde |
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| Tertiary |
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Date Last Modified | |
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