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idSCE


All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

Service

Routine Processing (Scheduled RunJob)

Service Manager

Kevin Lane

Department

Enterprise Data Services

Contact

103D Maytum,

Location: Thompson Hall, W207A

Phone Number: (716) 673-4894

, Kevin.Lane@fredonia.edu

Email: Kevin Lane

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

AVP/CIO - Stephen RieksChief Information Officer

Description

Routine processing (aka. Scheduled RunJob) is a service provided to perform routine tasks requested by academic and administrative offices.  This can be done to ensure regular delivery of service, which may require access to the underlying systems or to provide checks and balances for a specific tasks.  This service also covers the establishment of Job Streams in the ISE Scheduler software package for regular/routine execution of procedures with little or no human intervention.

Service Users

Fredonia Faculty/Staff in offices for which procedures have been created.

User Services

  • Routine execution or procedures resulting in the adjustment of data or the creation of output used to support departmental procedures

Business Services

  • Creation of procedures for routine execution
  • Request the start/stop of one-time or regular procedures
  • Request the adjustment of already established procedures

Technical Services

  • Maintenance of ISE Schedule Job Streams (jobs, variables)
  • Monitoring of the execution of Job Streams for failed jobs 

Requirements

  • Retrieval of data files from some external services requires a username/password
  • Execution of procedures requires access to a related departmental account with access to the associated programs

Rates / Cost of Use

  • No rates have been defined

Getting Started


Availability

Getting Help


SLA Notes


Business Procedures


Change Procedures


Assigned Primary Support

Kevin Lane

Assigned Secondary Support

Gary Vandevelde

RACI Chart


LevelResponsibleAccountableConsultedInformed 
PrimaryKevin Lane

Service Manager



SecondaryGary Vandevelde




Tertiary





Date Last Modified




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