Service | Residence Life Multi-media Equipment Reservation & Checkout |
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Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems |
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Department |
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Contact | Location: Thompson W203 Phone Number: (716) 673-3668 Email: ResNet All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Chief Information Officer |
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Description | The Residence Life Multi-media Equipment Equipment Reservation & Checkout services utilizes the ITS Service Center Connect2 system to allow departmental professional staff to reserve and checkout select multi-media equipment. |
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Service Users | |
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User Services | Sign onto the Fredonia checkout web page using your eServices username and password. Choose the create booking tab located at the top of the screen, then select what wizard you would like to checkout from. Select the item or items you would like to check out. Hit next. Next, select the time you want to check out these items by filling it out. Hit update. Make sure the time you put in is correct. Hit next. Agree to the terms and conditions of the check out. Hit next again and finally confirm your booking by selecting submit. You can print out your receipt, and you will receive an automated email stating your booking has been created.
If you have made a reservation, you will need to pick up your equipment at the reservation time. If you don't know how to reserve equipment please check out our how to reserve equipment video. Be sure to bring your Fred card and show it to the equipment room employee. They will pull up your reservation, get your equipment, and hand you a receipt. You are all set! Be sure to return the equipment at the time specified in the reservation so others may check it out.
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Business Services | Multi-media equipment reservation & check out |
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Technical Services | Procurement & Property Control Installation, setup, configuration and maintenance Weekly inventory and testing
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Requirements | The requirements for using this service included the following: |
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Rates / Cost of Use | The cost of the service covered by the Housing Fees. | Getting Started | ITS Incident Management System - Tracker Customer Portal |
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Availability | Hours: Monday - Friday 8:30am - 5:00pm Summer: Monday - Friday 8:00 am - 4:00 pm Emergencies - 24/7 based on the availability of support staff | Getting Help | By email: ResNet By phone: (716) 673-3668 In person: Thompson W203 All requests for assistance are completed using the Tracker Customer Portal |
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SLA Notes | Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket. Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.
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Business Procedures | google share, fredshare |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. |
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Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Name: Residence Life Multi-media Equipment Sign-out Description: see above | Level | Responsible | Accountable | Consulted | Informed |
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Primary | Mark Mackey | Ben Hartung | ITS Service Center | Residence Life Professional Staff | Secondary | Ben Hartung | Chief Information Officer | ITS Service Center | Residence Life Professional Staff | Tertiary |
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Date Last Modified | |
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