Service | Security Camera Management Systems Administration |
Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems |
Department |
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| McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu |
Service Owner | AVP/CIO - Stephen Rieks |
Description | The Security Camera Management Systems Administration is the infrastructure support and administration for the DVTel Latitude Network Video Management Suite for Fredonia. As part of the integrated physical security systems for the campus, it includes the following services: Microsoft SQL Server (s) Support & Administration: database maintenance plans, optimizations and indexing, remote back ups, scripting and integration. High Availability Software Support & Administration: Support and administration High Availability software, testing auto failover and manual rollback, database synchronizations and snmp monitoring. Field Device Support & Administration: installation, configuration and troubleshooting for cameras, encoders and transceivers.
Procurement & Property Control: NYS contract procurement, account reconciliations, and inventory control. Server Hardware Administration: installation, configuration, administration and troubleshooting of server hardware: rack mounted servers, RAID controller configurations, firmware upgrades, chassis, drive and system health monitoring. Server Operating Systems Administration: installation, configuration, administration and troubleshooting of Microsoft Windows Server environment. DVTel Latitude Video Management Suite Advanced Application Support and Administration: license management, event and audit log archiving, user administration, role based access, load balancing archivers, camera configurations, video retention management and firmware upgrades. Project Management: The management of the initiating, planning, executing and closing of all projects related to service. Facilitate Service Calls w/ Vendor: official point of contact for facilitating vendor support calls under university account. SNMP Monitoring: Installation, configuration and management of SNMP monitoring group to include alert and device management. Security Management: management of the following access control lists, firewall rules, user account privilege management, threat analysis, vulnerability and remediation, antivirus software and exceptions.
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Service Users | University Police Department |
User Services | Advanced application support and administration. User and systems enterprise environment that is secure, stable and suitable to scale according to business needs.
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Business Services | The services are only provided to the current list of service users due to security protocol and staffing limitation. |
Technical Services | The services listed include all of the primary technical services. |
Requirements | The requirements for using this service included the following: |
Rates / Cost of Use | The cost of the service is split between university division based on the field device utilization percentage (e.g. residential vs. academic). There are licensing costs for servers, field devices, and system users. |
Getting Started | FredQuest - ITS Incident Management System |
Availability | Hours: Monday - Friday 8:30am - 5:00pm Summer: Monday - Friday 8:00 am - 4:00 pm Emergencies - 24/7 based on the availability of support staff |
Getting Help | By email: resnet@fredonia.edu By phone: (716) 673-3668 In person: 154 McGinnies (Near the loading dock rear entrance) All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/ |
SLA Notes | Users with emergency systems infrastructure issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket. Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.
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Business Procedures | Google Docs & Access_Systems (PGP Fredshare) |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. |
Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Name: Security Camera Management Systems Administration Description: see above | Level | Responsible | Accountable | Consulted | Informed |
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Primary | Ben Hartung | Ben Hartung | Security Systems Team | User | Secondary | Mark Mackey | Ben Hartung | Security Systems Team | User | Tertiary |
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Date Last Modified |