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Student Printing Service

Location: Thompson Hall, W203

Phone Number: (716) 673-

3668

Email: ResNet

All requests for assistance are completed using the Tracker Customer Portal

The Student Printing Service is the installation, configuration and troubleshooting of the PaperCut wireless printing service which allows students to print from their personal computing device on the campus wireless network to university owned printers using their print quota.

Each student begins the semester with a $20 balance in their print quota. The total number of printed pages this will supply depends on what type of printing (black and white, color, single sided, double sided) is done. You will be able to view your available balance from any computer lab on campus. If you need to print more pages than your initial allocation will allow, you may purchase additional non-refundable credits in $3 increments at the following three locations:

• Office of Student Accounts, G-140 Willimans Center, M-F 8:30 a.m. - 5:00 p.m., cash, check, or credit

• Reed Library Circulation Desk [library hours], cash, check, Fredonia Debit Account and FREDFunds

• ITS Service Center, W203 Thompson Hall [its service center hours], Fredonia Debit Account and FREDFunds only

Reed Library, ResNet Office and the Thompson Hall ITS Service Center have color printers.

Students may purchase additional pages in $3 increments at the following locations:

• Office of Student Accounts, 306 Maytum Hall, M-F 8:30 a.m. - 5:00 p.m., cash, check, or credit

• Reed Library Circulation Desk [library hours], cash, check, Fredonia Debit Account and FREDFunds

• ITS Service Center [its service center hours], W203 Thompson Hall, Fredonia Debit Account and FREDFunds only

At the time of payment you will receive a "PrintQuota TopUp Card" with the value of the card, a code, and a web address. Access the web address and then enter the code from the card to increase your quota accordingly.

The G22 McEwen, ResNet Office, Reed Library, ITS Service Center W203 Thompson, and 122 Houghton lab printers are set up to print double-sided.

• Procurement & Property Control: Facilitating departmental requests for quotes, NYS contract procurement, property control tagging and inventory reconciliation.

• Installation: installation, setup and testing of computing software.

• Troubleshooting: in accordance with the system warranty facilitating the diagnosis of the issues and problem resolution.

• End User Documentation: development and management of web content policies and procedures.

• Application Configuration & Testing: version control, provisioning and deprovisioning, patch management and testing.

• License Management: life-cycle management of licensing for all application ensuring compliance, renewals and operability.

The requirements for using this service included the following:

• current faculty, staff, or student employee with an eServices account

• There are licensing, support staff and maintenance costs associated with this service which are covered by the Tech Fee and Housing fee.

Per page costs:

• Single-print black and white page - $.03

• Duplex print black and white page - $.04

• Color print single page - $.10

• Color print duplex page - $.16

Initial quota values:

• For Fall and Spring semesters the initial quota is $20.00.

• For JTerm the initial quota is $6.50.

• For Summer Sessions I and II (Combined), the initial quota is $20.00.

Account balances, including additions made using TopUp Cards, are reset to their initial value before the start of the new semester.

FredQuest - ITS Incident Management System

• Hours: Monday - Friday 8:30am - 5:00pm

• Summer: Monday - Friday 8:00 am - 4:00 pm

• Emergencies - 24/7 based on the availability of support staff

• By email: resnet@fredonia.edu

• By phone: (716) 673-3668

• In person: 154 McGinnies (Near the loading dock rear entrance)

All requests for assistance are completed using FredQuest.

• Users with emergency Computing Hardware Support issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

• Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Name: University Owned Printer Support

Description: see above