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Where to get assistance and when:

ITS Service Center
Thompson Hall W203

Hours of Operation (Semester):
Monday - Thursday 8am - 8pm
Friday 8am - 4:30pm
Saturday - Sunday 12am - 5pm

Hours of Operation (Breaks):
Monday - Friday 8am - 4pm

The Office of Online Learning
137 Reed Library

Hours of Operation:
Monday - Friday 8:00am - 5:00pm

Reed Library

Chat With A Librarian - 24/7

Text A Librarian: 716-407-7698

Request An Individual Research Appointment


Reed Library Building Hours


Get the assistance you need when you don't know who to ask. 

  • Login to Starfish Early Alert
  • Click on the "Raise Your Hand" navigation item in the menu in the top left corner. 
  • Select one of the topics and be sure to add detailed comments about your request so the appropriate person has the information they need to best assist you.

How to Report a Security Incident:


For more information on how to use my.fred go to: How to use my.fred

Access my.fred at:


For some of the most common uses of Your Connection, including viewing your grades, registering for classes, or paying your bill, please view: What do I use YourConnection for?

Access Your Connection at:


Find out how to get access to your eServices account at: do I get access to my eServices?



OnCourse IconOnCourse is a Learning Management System (LMS) that provides access to course materials, assignment submission, quizzes, and grades. Login to OnCourse at using your eServices username and password. In the "Courses" block click on the current semester and then use the links to access each course.

Get answers to the most commonly asked questions about OnCourse at: OnCourse Support

Access OnCourse at:


For instruction on joining a Zoom meeting go to: How can I join a Zoom meeting?

For instruction on scheduling a Zoom meeting go to: can I schedule my own Zoom meeting?

View all support documentation at: 


For instructions on sharing a Google Document with your professor go to: can I share a Google document with my professor? 

You can learn more about how to use these tools at:


Chromebook logoIf you need to borrow a Chromebook for the semester, you can do so by following the instructions at: Loaner Program





Wireless Access

FredSecure logo

How can I connect to the wireless internet connection on the Fredonia campus? 

You can connect to the FredSecure wireless connection by following the instructions at: Setup

Gaming systems and other multi-media devices should connect to FredMedia by following these instructions: Setup

Wireless by P Thanga Vignesh from the Noun Project

Is there a way for me to get wireless internet when I am not in Fredonia? 

Fredonia is participating in eduroam which is available at more than 12,000 locations worldwide, including more than 530 colleges, universities, and research facilities in the United States. You can find more information about connecting to eduroam at: eduroam


Data Storage Options

storage by DinosoftLab from the Noun ProjectWhere can I store my data?

In accordance with Fredonia’s Data Risk Classification Policy, the chart that can be used for the campus community to determine what kind of University data can be saved where can be found at: Risk Classification Policy


Virtual Labs

e learning by ahmad from the Noun ProjectFredonia's Remote Lab is a "virtual" computer lab that allows students the ability to remotely access a lab computer from their home, dorm room or anywhere with a stable broadband internet connection exists. 

To connect to the Windows Virtual Lab please follow these instructions:'s Virtual Windows 10 Computing Lab

To connect to the Mac Virtual Lab please follow these instructions:


Printing Information

Printer by Franc from the Noun ProjectFredonia provides a printing quota for students each semester. For information about printing on campus please visit: Information

For instruction on printing from your laptop go to: Printing


Phishing Awareness

phishing by Eucalyp from the Noun ProjectDon't Get Hooked! Become familiar with quickly recognizing phishing emails by reviewing this KB: Awareness


Citation Tools

Quote by Sharon Showalter from the Noun ProjectReed Library recommends and supports the following citation managers:


web link by LUTFI GANI AL ACHMAD from the Noun Project Please share this resource using this link: Start Digital Tools for Students