Service | Zoom |
Service Manager | T. John McCune, Director of ACT and EITA Officer |
Department | Academic and Collaborative Technology |
| ITS Service Center
(716) 673-3407
Tracker@fredonia.edu |
Service Owner | Chief Information Officer |
Description | Real-time video conferencing through LMS or as a standalone instance. An approved telepractice version of Zoom is also available, with prior approval from the ISO office required. |
Service Users | Any Fredonia employees or students can have an account to create sessions, sessions may be accessible to the public or restricted. |
User Services | Zoom is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. |
Business Services | Zoom is the Fredonia standard for video conferencing and virtual meetings. - One on one meetings
- Group meetings up to 300 for general use.
- Group meetings up to 100 for approved telepractice use.
- Chat
|
Technical Services | - Development of training and knowledge base materials
- Providing support to faculty, staff, and students
- Implementation of training programs
|
Requirements | Licensed hosts need to be a current faculty, staff, or student |
Rates / Cost of Use | No charge back to the user. |
Getting Started | Users can login at https://www.fredonia.edu/zoom to begin using the service. |
Availability | This service is available 24 hours a day, seven days a week. |
Getting Help | http://zoom.fredonia.edu |
SLA Notes | Requests are handled by the next business day. Not included is session scheduling and/or moderating. |
Business Procedures | Business procedures are documented on internal Answers page(s). |
Change Procedures | Requests for change can be made through submitting a Tracker request to Tracker@fredonia.edu. |
Assigned Primary Support | Christopher Taverna |
Assigned Secondary Support | Jason Burgos |
RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
|---|
| Primary |
| Service Manager |
|
| | Secondary |
| CIO |
|
| | Tertiary |
| President |
|
|
Support - Tier 1 - Self support
- Tier 2 - ITS Service Center
- Tier 3 - Jason Burgos
- Tier 4 - Chris Taverna
Training - Chris Taverna - Self support
- Group (aka Public)Training
- Departmental/Team Training
- Individual Training
Application Administration - Primary - Chris Taverna
- Secondary - T. John McCune
- Tertiary- Jason Burgos
Account Provisioning for HIPAA accounts - Ben Hartung - Chair/Director contacts the ISO office through emailing the ISO project (security@fredonia.edu) in Tracker
Account Deprovisioning for HIPAA accounts -Ben Hartung - Chair/Director contacts the ISO office through emailing the ISO project (security@fredonia.edu) in Tracker
Zoom Client Deployment to Macs - Tylor Cardone/Alex Moon - Review and selection of default settings
- Test deployment to Thompson W203 and confirmation of settings
Zoom Client Deployment to PCs - Kevin Bom - Review and selection of default settings
- Test deployment to Thompson W207 and confirmation of settings
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Status |
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Date Last Modified | |