Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.

Page Properties


Document TitleUniversity Bookstore Return Policy
Document Type
  •  Bylaws
  •  Policy Document
  •  Procedures
  •  Guidelines
  •  Form
Office/UnitFaculty Student Association
Document Owner
Contact Information

Office Name Phone Email

Approval Date

Approved by
Effective Date

Review Date/Schedule
Revision History


University Bookstore Return Policy

General merchandise unopened electronics or unopened computer software and peripheral items purchased from the University Bookstore within 30 days from the date of purchase with the original receipt are eligible for refund or exchange. No refunds are allowed after 30 days from the purchase date. Items must be in new condition, unused and contain all original product packaging and accessories.

Opened software computer hardware, peripherals, electronic devices, DVD movies, pre-recorded videos, music, mass-market trade books, magazines, newspapers and Thompson Copy Center material may be exchanged for identical item within 14 days from the date of purchase with the original receipt.

Textbooks, study aids and related course material purchased or rented from the University Bookstore are eligible for refund or exchange during the first 5 days beginning with the first day of classes during each semester with the original receipt 8/21/2017 - 8/25/2017. New books must be unmarked, not damaged and in saleable condition. New books with sealed computer software must have original software with seal intact.

Refunds on cash and check purchases will be refunded with a credit voucher that can be redeemed for cash at any time at any register throughout the store. Refunds on purchases made with credit cards or the Fredonia University of New York Debit Account will only be credited with the same card (credit card or FREDCard must be presented at the time of refund).

FSA reserves the right to alter these terms and conditions, as it deems appropriate.

FSA also reserves the right to make exceptions hereto when it deems them appropriate.



  •  Academic Affairs
  •  Advancement
  •  Financial
  •  Governance
  •  ITS
  •  Operational
  •  Personnel
  •  School/College
  •  Student Life