Service | SSL Certificate Management |
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Service Manager | Manager of Enterprise Infrastructure Services |
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Department | Enterprise Infrastructure Services |
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Contact | ITS-Enterprise Infrastructure Services, x3393, Frederick Ullman |
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Service Owner | AVP/CIO - Stephen Rieks |
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Description | Administer SSL (Secure Sockets Layer) certificate computer networking protocol that manages server authentication, client authentication and encrypted communication between servers and clients. Function 1: Request/Renew Function 2: Installation |
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Service Users | Application administrators are the users of this service. |
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User Services | The service is valuable because it provides a combination of public-key and symmetric-key encryption to secure a connection between two machines, typically a Web or mail server and a client machine. |
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Business Services | This service may be requested by any of the software application administrators. So, applicable department, unit or associates can expect to a seamless, uninterrupted work while performing campus business. |
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Technical Services |
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Requirements | Only software Application Administrators may request this service. |
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Rates / Cost of Use | There are no fees associated with using these services. |
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Getting Started | To request access for this service complete a ticket. Tracker Customer Portal |
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Availability | SSL Certificate Management is performed during normal or standard business hours of operation. |
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Getting Help | Tracker Customer Portal |
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SLA Notes |
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Business Procedures | The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A. |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. |
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Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Function 1 Name: Request/Renew Description: Request or renewal of SSL Certificate computer networking protocol. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Fred Ullman | Fred Ullman | Application Administrator | Application Administrator | Secondary | Scott Grien | Fred Ullman | Application Administrator | Application Administrator | Tertiary |
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Function 2 Name: Installation Description: Manage the installation of SSL Certificate computer networking protocol. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Application Administrator | Fred Ullman | Application Administrator | Application Administrator | Secondary | Idalia Torres | Fred Ullman | Application Administrator | Application Administrator | Tertiary |
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Date Last Modified | |
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