Service | Client Remediation Service (CRS) |
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Service Manager | Tylor Cardone |
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Department | ITS Service Center |
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Contact | W203 Thompson Hall, (716) 673-3407, ITS Service Center |
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Service Owner | AVP/CIO - Stephen Rieks |
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Description | CRS provides support for network computing devices that have been quarantined based on a known vulnerability for network security purposes. It improves the performance of the campus security program by mitigating risks for the university overall security posture. Also for individuals utilizing the campus network services. |
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Service Users | Faculty, Staff, Students & Guests utilizing campus network services |
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User Services | CRS utilizes current anti-malware and anti-virus tools to remediate infected hosts. End User Education: provide end user education for remediated device owners. Policy Enforcement: provide policy enforcement via the quarantine process in accordance with university, state and federal policies and applicable laws.
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Business Services | NA |
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Technical Services | Identity Service Engine Support: manage listing of quarantined hosts. Anti-Malware & Anti-virus Application Support:install, configure and operate current applications to successfully remediate infected hosts.
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Requirements | The requirements for using this service included the following: ● Current university network user |
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Rates / Cost of Use | The cost of the service is split between university division based on the field device utilization percentage (e.g. residential vs. academic) and covered by the Student Tech Fee and Housing Fees. |
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Getting Started | |
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Availability | Semester Hours Summer/Break Periods
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Getting Help | |
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SLA Notes | |
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Business Procedures | google share, Fredshare |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services. Other reviewers include the ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet. |
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Assigned Primary Support | Tylor Cardone |
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Assigned Secondary Support | Alex Moon Dave Torres Matt Wilson Nick Nowakowski |
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RACI Chart | Name: Description: See above Level | Responsible | Accountable | Consulted | Informed |
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Primary | Tylor Cardone |
| ITS Service Center, Network Design & Development, & Enterprise Infrastructure Services | Users | Secondary |
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| ITS Service Center, Network Design & Development, & Enterprise Infrastructure Services | Users | Tertiary |
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| ITS Service Center, Network Design & Development, & Enterprise Infrastructure Services | Users |
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Date Last Modified | |
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Status | Active |
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