Service | Application Express |
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Service Manager | Kevin Lane |
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Department | Enterprise Information Services |
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Contact | Location: 207B Thompson Hall Phone Number: (716) 673-3198 All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Chief Information Officer |
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Description | Web Application Development - Application Express is a tool for developing web applications with SQL and PL/SQL. ApEX resides on the development environment. The COE NYSTCE score processing is used for production data purposes. |
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Service Users | All banner users with ApEx content (College of Education). |
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User Services | Application Express allows the College of Education a consolidated business process for NYSTCE score loads from New State Ed to banner. |
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Business Services | All banner users. |
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Technical Services | |
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Requirements | Valid banner user and valid banner roles. |
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Rates / Cost of Use | The regular and expected use of this service does not require a fee. |
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Getting Started | |
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Availability | This is service is available 24 hours a day, seven days a week. |
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Getting Help | Submit a ticket through the ticketing system. |
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SLA Notes | Requests are handled by the next business day. |
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Change Procedures | Request for change should be handled through the ticketing system. |
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Assigned Primary Support | Chuck Reed |
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Assigned Secondary Support | Teresa Dodge |
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RACI Chart | | Level | Responsible | Accountable | Consulted | Informed |
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| Primary | Chuck Reed | Service Manager | DBA | College of Ed | | Secondary | Teresa Dodge | CIO |
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| | Tertiary |
| President |
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Date Last Modified | |
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Status | Active |
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