Service | Residence Life Webforms |
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Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems |
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Department |
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Contact | McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu |
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Service Owner | AVP/CIO - Stephen Rieks |
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Description | The Residence Life Webforms service is the design, installation, administration and troubleshooting of the Google Forms utilized by the Office of Residence Life professional staff and residential students. |
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Service Users | |
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User Services | The service is limited to the existing forms utilized by the Residence Life Office which include the following: Program Announcement Request (EMS) Form Student of the Month Nomination Form Residence Life FREDcard Door Access Control Request Form Lost Key Form Program Evaluation/Program of the Month Form RA Duty Log Application for Resident Assistant Position Resident Assistant Transfer Application Academic & Administrative Campus Access Control Request Form
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Business Services | Each form provides a different business service. |
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Technical Services | Form design and implementation. Access control via google groups for forms. Scripting for email function for select forms. Change management for forms. Auditing and reporting for form usage.
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Requirements | The requirements for using this service included the following: |
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Rates / Cost of Use | The cost of the service covered by the Housing Fees. |
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Getting Started | FredQuest - ITS Incident Management System |
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Availability | Hours: Monday - Friday 8:30am - 5:00pm Summer: Monday - Friday 8:00 am - 4:00 pm Emergencies - 24/7 based on the availability of support staff |
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Getting Help | By email: resnet@fredonia.edu By phone: (716) 673-3668 In person: 154 McGinnies (Near the loading dock rear entrance) All requests for assistance are completed using FredQuest.
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SLA Notes | Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket. Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.
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Business Procedures | google share, fredshare |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. |
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Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Name: Residence Life Webforms Description: see above Level | Responsible | Accountable | Consulted | Informed |
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Primary | Mark Mackey | Ben Hartung | Residence Life Staff | User | Secondary | Ben Hartung | CIO | Residence Life Staff | User | Tertiary |
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Date Last Modified | |
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