Service | Zoom |
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Service Manager | T. John McCune, Director of ACT and EITA Officer |
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Department | Academic and Collaborative Technology |
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Contact | W203 Thompson Hall, (716) 673-3407, Email ITS Service Center |
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Service Owner | Chief Information Officer |
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Description | Real-time video conferencing through LMS or as a standalone instance. An approved telepractice version of Zoom is also available, with prior approval from the ISO office required. |
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Service Users | Any Fredonia employees or students can have an account to create sessions, sessions may be accessible to the public or restricted. |
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User Services | Zoom is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. |
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Business Services | Zoom is the Fredonia standard for video conferencing and virtual meetings. - One on one meetings
- Group meetings up to 300 for general use.
- Group meetings up to 100 for approved telepractice use.
- Chat
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Technical Services | - Development of training and knowledge base materials
- Providing support to faculty, staff, and students
- Implementation of training programs
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Requirements | Licensed hosts need to be a current faculty, staff, or student |
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Rates / Cost of Use | No charge back to the user. |
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Getting Started | Users can login at the Fredonia Zoom Website to begin using the service. |
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Availability | This service is available 24 hours a day, seven days a week. |
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Getting Help | Zoom Knowledge Base Articles |
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SLA Notes | Requests are handled by the next business day. Not included is session scheduling and/or moderating. |
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Business Procedures | Business procedures are documented on internal Answers page(s). |
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Change Procedures | Requests for change can be made by emailing Information Technology Services. |
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Assigned Primary Support | Christopher Taverna |
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Assigned Secondary Support |
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RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
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| Primary |
| Service Manager |
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| | Secondary |
| CIO |
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| | Tertiary |
| President |
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Support - Tier 1 - Self support
- Tier 2 - ITS Service Center
- Tier 3 - Chris Taverna
Training - Chris Taverna - Self support
- Group (aka Public)Training
- Departmental/Team Training
- Individual Training
Application Administration - Primary - Chris Taverna
- Secondary - T. John McCune
Account Provisioning for HIPAA accounts - Ben Hartung
Account Deprovisioning for HIPAA accounts -Ben Hartung
Zoom Client Deployment to Macs - Matt Wilson - Review and selection of default settings
- Test deployment to Thompson W203 and confirmation of settings
Zoom Client Deployment to PCs - Kevin Bom - Review and selection of default settings
- Test deployment to Thompson W203 and confirmation of settings
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Status |
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Date Last Modified | |
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