Any phone with an enabled voicemail service can have the name personalized using these directions.  If you still have an older phone set, or a new VoIP set the access method will work for both. 

Step-by-step guide

1. Dial (716) 673-4444 ( this can be done from any phone, you do not need to make this call from the phone you would like to change the name )
2. Enter your mailbox number in a seven digit format.  The mailbox number is the same as the phone number.  ( for example 6732004 )
3. Enter your password followed by the pound sign. ( for example 1111# )
4. Listen to the main menu options.
5. Press 9 to access the setup menu.
   • press 8 to record your name
   • speak your name and press #
6. Your name should be recorded
7. Hang up if you are finished.

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