ITS Service Catalog
Summary of all Service Catalog Entries
Title | Department | Service Manager | Assigned Primary Support | Assigned Secondary Support | Status | Date Last Modified |
---|---|---|---|---|---|---|
Academic Event Recordings SC (Retired Service) | ITS Service Center (After 1/2/18, Marketing Communications) | Director of Technology Support Services | NA | NA | Retired | |
Active Directory SC | Enterprise Infrastructure Services | Kevin Bom | Active | |||
Activity Insight Digital Measures (Digital Measures) SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Christopher Taverna | NA | Active | |
Adirondack (login issues) SC | Enterprise Infrastructure Services | Kevin Bom | Idalia Torres | Scott Grien | Active | |
Adirondack SC | Enterprise Data Services | Kevin Lane | Kevin Lane | TBD | Active | |
Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC | Enterprise Infrastructure Services | Kevin Bom | Kevin Bom | Active | ||
Answers (Confluence) SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Christopher Taverna | Jason Burgos | Active | |
APC Systems SC | Network Design and Development | Joe Baxter | Active | |||
Application Development SC | Enterprise Reporting and Development | Michael Gerholdt | Active | |||
Application Express SC | Enterprise Information Services | Kevin Lane | Chuck Reed | Teresa Dodge | Active | |
Authentication Services SC | Enterprise Infrastructure Services | Idalia Torres | Active | |||
Banner Student Information System (SIS) Service SC | Enterprise Data Services | Kevin Lane | Richard Bartkowiak | Kevin Lane | Active | |
Blackboard Collaborate Ultra SC (Retired Service) | Academic and Collaborative Technology | Director of ACT and EITA Officer | NA | NA | Retired | |
BMC Footprints (FredQuest) SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
Campus Access Control Services SC | Residential Technology and Security Systems | Ben Hartung | Active | |||
Campus Access Control Systems Administration SC | Residential Technology and Security Systems | Ben Hartung | Active | |||
Change of Status (COS) SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | Active | |
Cisco Prime Enterprise (Prime) SC | Network Design and Development | Joe Baxter | Joe Baxter | JJ Nocek | Active | |
Client Remediation Service SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Alex Moon Dave Torres Matt Wilson Nick Nowakowski | Active | |
Compromised Account Management SC | Information Security Office | Information Security Officer | Active | |||
Desktop Software Patching SC | Enterprise Infrastructure Services | Kevin Bom, Manager of Enterprise Infrastructure Services | Scott Grien | Active | ||
Duo Security Multi-factor Authentication (MFA) SC | Benjamin Hartung | Active | ||||
Efficient IP SC | Network Design and Development | Joe Baxter | Joe Baxter | JJ Nocek | Active | |
Email Gateway Administration SC | Benjamin Hartung | Active | ||||
EMS - Administration SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | Active | |
Ensemble Video SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
Enterprise Password Manager Administration SC | Benjamin Hartung | Active | ||||
eServices Provisioning SC | Michael Gerholdt, Manager of Enterprise Reporting and Development | Active | ||||
File and Device Encryption SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Status | ||
Fredonia Radio Systems Technical Services SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Greg Snow | NA | Active | |
Google Apps for Education SC | Enterprise Infrastructure Services | Kevin Bom, Manager of Enterprise Infrastructure Services | Active | |||
Graphic Services for Instructional Materials SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
IIS Administration SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | Active | |||
Integration SC | Enterprise Information Services | Kevin Lane | Kevin Lane | Active | ||
Internet Service Connectivity Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | Active | ||||
Interview Exchange SC | Human Resources | Leah Betts (x3434) | Caldie Proper (x3434) | Active | ||
ITS Service Center Equipment Checkout SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Active | ||
JAMF Casper (Casper) SC | Enterprise Infrastructure Services | Kevin Bom | Luke Fountaine | TBD | Active | |
L-Soft LISTSERV® SC (Retired Service) | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | NA | NA | Retired | |
Lansweeper SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | TBD | Active | |
Learning Spaces Multimedia Equipment Installation and Support SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Matt Sullivan | Greg Snow | Active | |
Lynda (authentication) SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Idalia Torres | TBD | Active | |
Lynda.com (Retired Service) SC | Professional Development Center | Director of Professional Development Center | NA | NA | Retired | |
Maintimizer SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz+ Kevin Cloos | Active | |
Microsoft Licensing SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
Microsoft Systems Center Configuration Manager (SCCM) SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Luke Fountaine | Scott Grien | ||
Network Access: Non-NYS Owned Hosts SC | Network Design and Development | Joe Baxter | ||||
Office 365 Password Resets SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
OnBase Enterprise Document Management System SC | Enterprise Information Services | Kevin Lane | Chuck Reed/ Teresa Dodge | Chuck Reed/ Teresa Dodge | ||
OnCourse SC | Enterprise Information Services | Kevin Lane | Teresa Dodge | Justin Jakubowicz | ||
Panopto SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Jason Burgos | Christopher Taverna | Active | |
PaperCut Pro Administration – Print Management Software for Computer Lab Printing SC | Enterprise Infrastructure Services | Kevin Bom | Luke Fountaine | |||
Personal Computing Device Repair SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
Printer Support SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Dave Torres Matt Wilson Nick Nowakowski | ||
Programming/Technical/Banner Support SC | Enterprise Information Services | Kevin Lane | Kevin Lane, Teresa Dodge, Charles Reed | Kevin Lane, Teresa Dodge, Charles Reed | ||
Reed Library Printer Service SC | ITS Service Center | Tylor Cardone | Nick Nowakowski | |||
Report Writing SC | Enterprise Information Services | Kevin Lane | Kevin Lane, Teresa Dodge, Charles Reed | Kevin Lane, Teresa Dodge, Charles Reed | ||
Residence Life and University Police University Owned Computing Hardware Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
Residence Life and University Police University Owned Computing Software Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
Residence Life and University Police University Owned Printer Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
Residence Life Multi-media Equipment Reservation & Checkout SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
Residence Life Smart Classrooms SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
Residence Life Webforms SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
Routine Processing (Scheduled RunJob) SC | Enterprise Data Services | Kevin Lane | Kevin Lane | Gary Vandevelde | ||
Secure FTP Software - VanDyke SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
Security Camera Management Systems Administration SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
Server Management SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
Shared Disk Resources SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
Shared Storage (Fredshare) SC | Enterprise Infrastructure Services | Scott Grien, Idalia Torres | ||||
Shavlik SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Fred Ullman | ||
Sound Services Equipment Repair SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Greg Snow | NA | Active | |
Special Event Support SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Matt Sullivan | Jason Burgos | Active | |
Splunk SC | Network Design and Development | Joe Baxter | David Torres | Joe Baxter | ||
SQL Administration SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | ||||
SQL Development SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | ||||
SSL Certificate Administration SC | Information Security Office | Benjamin Hartung | ||||
SSL Certificate Management SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
Student Printing Service SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
Test Scoring (Scantron) Service SC | Enterprise Data Services | Kevin Lane | Gary Vandevelde | Kevin Lane | ||
Third Party Authentication Services SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
Thompson Television Studio Support SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
Time and Attendance SC | Payroll Services | Sue Cortez (x3775) | TBD | |||
Tracker (Jira Service Desk) SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | T. John McCune | Tylor Cardone | Active | |
Turning Technologies Student Response Systems SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Jason Burgos | NA | Active | |
Turnitin SC | Online Learning | Lisa Melohusky | Lisa Melohusky | |||
Tutor Trac - Load Data For Courses and Students SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | ||
University Owned Computing Hardware Support SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Dave Torres Matt Wilson Nick Nowakowski | ||
University Owned Computing Software Support SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Dave Torres Matt Wilson Nick Nowakowski | ||
Veeam Backup SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | TBD | ||
Video Conferencing SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Matt Sullivan | NA | Active | |
VSphere - Create VM SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Scott Grien | ||
Vulnerability Management Service SC | Information Security Office | Ben Hartung, Manager of Residential Technology and Security Systems | ||||
Webforms SC | Marketing and Communications | Jonathan Woolson (x3323) | Jeff Woodard (x3323) | |||
WeComply SC | Human Resources | Leah Betts (x3434) | TBD | |||
WhatsupGold SC | Network Design and Development | Joe Baxter | JJ Nocek (0129) | Joe Baxter (0136) | ||
Wi-Fi Wireless Service SC | Network Design and Development | Joe Baxter | Joseph Nocek | Joe Baxter | ||
Wired and Fiber Optics Networking SC | Network Design and Development | Joe Baxter | Joe Baxter | Joseph Nocek | ||
WNYF Television Support SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
Your Connection - Targeted Message SC | Enterprise Information Services | Kevin Lane | Kevin Lane | |||
Zoom SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Christopher Taverna | Jason Burgos |