ITS Service Catalog
Summary of all Service Catalog Entries
| Title | Department | Service Manager | Assigned Primary Support | Assigned Secondary Support | Status | Date Last Modified |
|---|---|---|---|---|---|---|
| Academic Event Recordings SC (Retired Service) | ITS Service Center (After 1/2/18, Marketing Communications) | Director of Technology Support Services | NA | NA | Retired | |
| Active Directory SC | Enterprise Infrastructure Services | Kevin Bom | Active | |||
| Activity Insight Digital Measures (Digital Measures) SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Christopher Taverna | NA | Active | |
| Adirondack (login issues) SC | Enterprise Infrastructure Services | Kevin Bom | Idalia Torres | Scott Grien | Active | |
| Adirondack SC | Enterprise Data Services | Kevin Lane | Kevin Lane | TBD | Active | |
| Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC | Enterprise Infrastructure Services | Kevin Bom | Kevin Bom | Active | ||
| Albany Print Queue Management Service SC | Enterprise Data Services | Kevin Lane | Kevin Lane | Active | ||
| Answers (Confluence) SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Christopher Taverna | Jason Burgos | Active | |
| APC Systems SC | Network Design and Development | Joe Baxter | Active | |||
| Application Development SC | Enterprise Reporting and Development | Michael Gerholdt | Active | |||
| Application Express SC | Enterprise Information Services | Kevin Lane | Chuck Reed | Teresa Dodge | Active | |
| Authentication Services SC | Enterprise Infrastructure Services | Idalia Torres | Active | |||
| Banner Student Information System (SIS) Service SC | Enterprise Data Services | Kevin Lane | Richard Bartkowiak | Kevin Lane | Active | |
| Blackboard Collaborate Ultra SC (Service to be retired in May 17th, 2021) | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Christopher Taverna | Jason Burgos | Retired | |
| BMC Footprints (FredQuest) SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
| Campus Access Control Services SC | Residential Technology and Security Systems | Ben Hartung | Active | |||
| Campus Access Control Systems Administration SC | Residential Technology and Security Systems | Ben Hartung | Active | |||
| Change of Status (COS) SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | Active | |
| Cisco Prime Enterprise (Prime) SC | Network Design and Development | Joe Baxter | Joe Baxter | JJ Nocek | Active | |
| Client Remediation Service SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Alex Moon Dave Torres Matt Wilson Nick Nowakowski | Active | |
| Compromised Account Management SC | Information Security Office | Information Security Officer | Active | |||
| Desktop Software Patching SC | Enterprise Infrastructure Services | Kevin Bom, Manager of Enterprise Infrastructure Services | Scott Grien | Active | ||
| Duo Security Multi-factor Authentication (MFA) SC | Benjamin Hartung | Active | ||||
| Efficient IP SC | Network Design and Development | Joe Baxter | Joe Baxter | JJ Nocek | Active | |
| Email Gateway Administration SC | Benjamin Hartung | Active | ||||
| EMS - Administration SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | Active | |
| Ensemble Video SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
| Enterprise Password Manager Administration SC | Benjamin Hartung | Active | ||||
| eServices Provisioning SC | Michael Gerholdt, Manager of Enterprise Reporting and Development | Active | ||||
| File and Device Encryption SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Status | ||
| Fredonia Radio Systems Technical Services SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Greg Snow | NA | Active | |
| Google Apps for Education SC | Enterprise Infrastructure Services | Kevin Bom, Manager of Enterprise Infrastructure Services | Active | |||
| Graphic Services for Instructional Materials SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
| IIS Administration SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | Active | |||
| Integration SC | Enterprise Information Services | Kevin Lane | Kevin Lane | Active | ||
| Internet Service Connectivity Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | Active | ||||
| Interview Exchange SC | Human Resources | Leah Betts (x3434) | Caldie Proper (x3434) | Active | ||
| ITS Service Center Equipment Checkout SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Active | ||
| JAMF Casper (Casper) SC | Enterprise Infrastructure Services | Kevin Bom | Luke Fountaine | TBD | Active | |
| L-Soft LISTSERV® SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Retired | |||
| Lansweeper SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | TBD | Active | |
| Learning Spaces Multimedia Equipment Installation and Support SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Matt Sullivan | Greg Snow | Active | |
| Lynda (authentication) SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Idalia Torres | TBD | Active | |
| Lynda.com (usage and training) SC | Professional Development Center | Sandra Lewis (0144) ??? | TBD | Active | ||
| Maintimizer SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz+ Kevin Cloos | Active | |
| Microsoft Licensing SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
| Microsoft Systems Center Configuration Manager (SCCM) SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Luke Fountaine | Scott Grien | ||
| Network Access: Non-NYS Owned Hosts SC | Network Design and Development | Joe Baxter | ||||
| Office 365 Password Resets SC | ITS Service Center | Director of Technology Support Services | Tylor Cardone | Ed Blue | ||
| OnBase Enterprise Document Management System SC | Enterprise Information Services | Kevin Lane | Chuck Reed/ Teresa Dodge | Chuck Reed/ Teresa Dodge | ||
| OnCourse SC | Enterprise Information Services | Kevin Lane | Teresa Dodge | Justin Jakubowicz | ||
| Panopto SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Jason Burgos | Christopher Taverna | Active | |
| PaperCut Pro Administration – Print Management Software for Computer Lab Printing SC | Enterprise Infrastructure Services | Kevin Bom | Luke Fountaine | |||
| Personal Computing Device Repair SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
| Printer Support SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Dave Torres Matt Wilson Nick Nowakowski | ||
| Programming/Technical/Banner Support SC | Enterprise Information Services | Kevin Lane | Kevin Lane, Teresa Dodge, Charles Reed | Kevin Lane, Teresa Dodge, Charles Reed | ||
| Reed Library Printer Service SC | ITS Service Center | Tylor Cardone | Nick Nowakowski | |||
| Report Writing SC | Enterprise Information Services | Kevin Lane | Kevin Lane, Teresa Dodge, Charles Reed | Kevin Lane, Teresa Dodge, Charles Reed | ||
| Residence Life and University Police University Owned Computing Hardware Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
| Residence Life and University Police University Owned Computing Software Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
| Residence Life and University Police University Owned Printer Support SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
| Residence Life Multi-media Equipment Reservation & Checkout SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
| Residence Life Smart Classrooms SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
| Residence Life Webforms SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
| Routine Processing (Scheduled RunJob) SC | Enterprise Data Services | Kevin Lane | Kevin Lane | Gary Vandevelde | ||
| Secure FTP Software - VanDyke SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
| Security Camera Management Systems Administration SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
| Server Management SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
| Shared Disk Resources SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
| Shared Storage (Fredshare) SC | Enterprise Infrastructure Services | Scott Grien, Idalia Torres | ||||
| Shavlik SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Fred Ullman | ||
| Sound Services Equipment Repair SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Greg Snow | NA | Active | |
| Special Event Support SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Matt Sullivan | Jason Burgos | Active | |
| Splunk SC | Network Design and Development | Joe Baxter | David Torres | Joe Baxter | ||
| SQL Administration SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | ||||
| SQL Development SC | Enterprise Reporting and Development | Michael Gerholdt, Manager of Enterprise Reporting and Development | ||||
| SSL Certificate Administration SC | Information Security Office | Benjamin Hartung | ||||
| SSL Certificate Management SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
| Student Printing Service SC | Ben Hartung, Manager of Residential Technology and Security Systems | |||||
| Test Scoring (Scantron) Service SC | Enterprise Data Services | Kevin Lane | Gary Vandevelde | Kevin Lane | ||
| Third Party Authentication Services SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | ||||
| Thompson Television Studio Support SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
| Time and Attendance SC | Payroll Services | Sue Cortez (x3775) | TBD | |||
| Tracker (Jira Service Desk) SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | T. John McCune | Tylor Cardone | Active | |
| Turning Technologies Student Response Systems SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Jason Burgos | NA | Active | |
| Turnitin SC | Online Learning | Lisa Melohusky | Lisa Melohusky | |||
| Tutor Trac - Load Data For Courses and Students SC | Enterprise Reporting and Development | Mike Gerholdt | Mike Gerholdt | Justin Jakubowicz | ||
| University Owned Computing Hardware Support SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Dave Torres Matt Wilson Nick Nowakowski | ||
| University Owned Computing Software Support SC | ITS Service Center | Tylor Cardone | Tylor Cardone | Dave Torres Matt Wilson Nick Nowakowski | ||
| Veeam Backup SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | TBD | ||
| Video Conferencing SC | Academic and Collaborative Technology | T. John McCune, Director of ACT and EITA Officer | Matt Sullivan | NA | Active | |
| VSphere - Create VM SC | Enterprise Infrastructure Services | Manager of Enterprise Infrastructure Services | Scott Grien | Scott Grien | ||
| Vulnerability Management Service SC | Information Security Office | Ben Hartung, Manager of Residential Technology and Security Systems | ||||
| Webforms SC | Marketing and Communications | Jonathan Woolson (x3323) | Jeff Woodard (x3323) | |||
| WeComply SC | Human Resources | Leah Betts (x3434) | TBD | |||
| WhatsupGold SC | Network Design and Development | Joe Baxter | JJ Nocek (0129) | Joe Baxter (0136) | ||
| Wi-Fi Wireless Service SC | Network Design and Development | Joe Baxter | Joseph Nocek | Joe Baxter | ||
| Wired and Fiber Optics Networking SC | Network Design and Development | Joe Baxter | Joe Baxter | Joseph Nocek | ||
| WNYF Television Support SC (Retired Service) | ITS Service Center | Director of Technology Support Services | NA | NA | Retired | |
| Your Connection - Targeted Message SC | Enterprise Information Services | Kevin Lane | Kevin Lane | |||
| Zoom SC | Academic and Collaborative Technology | T. John McCune | Christopher Taverna | Jason Burgos |