Office 365 Password Resets SC (Retired Service)

Service

Office 365 Password Resets (Retired Service)

Service Manager

Director of Technology Support Services

Department

ITS Service Center

Contact

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer

Description

As part of the Microsoft EES Campus Agreement, Microsoft Office 365 is available for faculty, staff, and students at the State University of New York at Fredonia to use on their personal devices on up to 5 devices.  Fredonia ITS provides service through a self service password reset mechanism to assist users with resetting their passwords.

Service Users

Faculty, Staff, and Students

User Services

Fredonia ITS provides service through a self service password reset mechanism to assist users with resetting their passwords.

Business Services

N/A

Technical Services

ITS Self service password resets mechanism configuration.

Requirements

This service is provided to current employees and students at the university. Upon leaving the university, the users may no longer use the service.

Rates / Cost of Use

The cost of the service is paid by ITS as part of the Microsoft EES Campus Agreement

Getting Started

This service has been retired.

Availability

This service has been retired.

Getting Help

This service has been retired.

SLA Notes

Users should expect a resolution within 48 business hours of entering a ticket.

Business Procedures


Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by the ITS Leadership and approved by the CIO.

Assigned Primary Support

N/A

Assigned Secondary Support

N/A

RACI Chart

Name: Configuration and Maintenance of Self Service Password Reset

Description: See above

LevelResponsibleAccountableConsultedInformed 

Primary

Chief Information Officer

Chief Information Officer

ITS Leadership, ITAB

ITS Service Center

Secondary

TBD




Tertiary




Name: Assisting End Users with Password Resets and Communications to Faculty, Staff, and Students

Description: See above

Level

Responsible

Accountable

Consulted

Informed

Primary

NA


ITS Leadership, ITAB

Users

Secondary

NA


ITS Leadership, ITAB

Users

Tertiary



ITS Leadership, ITAB

Users


Date Last Modified

StatusRetired