Authentication Services SC
Benjamin Hartung
tito1365
Daniel LaGrow
Service | Authentication Services | ||||||||||||||||||||
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Service Manager | Idalia Torres | ||||||||||||||||||||
Department | Enterprise Infrastructure Services | ||||||||||||||||||||
Contact | Location: Thompson Hall, E230C Phone Number: (716) 673-3461 Email: Idalia Torres All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | Authentication is a process that ensures and confirms a user's identity. | ||||||||||||||||||||
Service Users | The service is available to administrators, faculty, staff, students, associates, general campus population that need access to secured resources. | ||||||||||||||||||||
User Services | Users can request accounts for sponsored guests | ||||||||||||||||||||
Business Services | Departments can request accounts for guests of their department | ||||||||||||||||||||
Technical Services | ADAM (LDAP) or ADLDS software is installed in three Windows servers which replicate their database with each other. The servers are backed up daily. ADFS is installed in three virtual servers in a load-balancing fault-tolerant federation farm. | ||||||||||||||||||||
Requirements | Faculty/staff/administrators of services that need authentication integration can request the service for their enterprise applications. | ||||||||||||||||||||
Rates / Cost of Use | |||||||||||||||||||||
Getting Started | Users will submit a FredQuest ticket with the Request Type of “************”, Classification of “***********”, and “*********” as the Category. | ||||||||||||||||||||
Availability | The service is available 24/7/365 except when scheduled for upgrades or maintenance. | ||||||||||||||||||||
Getting Help | All requests for assistance are completed using Tracker Customer Portal | ||||||||||||||||||||
SLA Notes | Users can expect a response within one business day for change requests and should expect a resolution within three business days of entering a support ticket. What is NOT included:
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Business Procedures | |||||||||||||||||||||
Change Procedures | The following procedures are used for changes to the software, hardware or business procedures. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Function 1 Name: Software upgrade/update Description: Version upgrades to the LISTSERV® software are scheduled to minimize impact on users, usually during off hours or during the known maintenance schedule.
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Date Last Modified | |||||||||||||||||||||
Status | Active |