SSL Certificate Management SC

Service

SSL Certificate Management

Service Manager

Manager of Enterprise Infrastructure Services

Department

Enterprise Infrastructure Services

Contact

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Operating Officer

Description

Administer SSL (Secure Sockets Layer) certificate computer networking protocol that manages server authentication, client authentication and encrypted communication between servers and clients.

Function 1:  Request/Renew

Function 2:  Installation

Service Users

Application administrators are the users of this service.

User Services

The service is valuable because it provides a combination of public-key and symmetric-key encryption to secure a connection between two machines, typically a Web or mail server and a client machine.

Business Services

This service may be requested by any of the software application administrators.  So, applicable department, unit or associates can expect to a seamless, uninterrupted work while performing campus business.

Technical Services


Requirements

Only software Application Administrators may request this service.

Rates / Cost of Use

There are no fees associated with using these services.

Availability

SSL Certificate Management is performed during normal or standard business hours of operation.

SLA Notes


Business Procedures

The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

Assigned Primary Support


Assigned Secondary Support


RACI Chart

Function 1

Name:  Request/Renew

Description:  Request or renewal of SSL Certificate computer networking protocol.

Level

Responsible

Accountable

Consulted

Informed

Primary

Fred Ullman

Fred Ullman

Application Administrator

Application Administrator

Secondary

Scott Grien

Fred Ullman

Application Administrator

Application Administrator

Tertiary





Function 2

Name:  Installation

Description:  Manage the installation of SSL Certificate computer networking protocol.

Level

Responsible

Accountable

Consulted

Informed

Primary

Application Administrator

Fred Ullman

Application Administrator

Application Administrator

Secondary

Idalia Torres

Fred Ullman

Application Administrator

Application Administrator

Tertiary





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