Academic Event Recordings SC (Retired Service)
- T. John McCune
- tito1365
- Daniel LaGrow
Service | Academic Event Recordings (Transitioned to Marketing and Communications) | ||||||||||||||||||||
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Service Manager | Director of Technology Support Services | ||||||||||||||||||||
Department | ITS Service Center (After 1/2/18, Marketing Communications) | ||||||||||||||||||||
Contact | Location: W203 Thompson Hall Phone Number: (716) 673-3407 Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | ITS will coordinate single camera video recordings of academic events on the campus of the State University New York of Fredonia. After 1/2, this service will be provided by Marketing and Communications. | ||||||||||||||||||||
Service Users | Teaching Faculty | ||||||||||||||||||||
User Services | After recordings are completed, access to the video recording will be provided to the requester. Archival recordings will be provided to Reed Library for inclusion in the campus archives collection. | ||||||||||||||||||||
Business Services | Teaching Faculty in the following colleges and schools can request this service:
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Technical Services |
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Requirements |
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Rates / Cost of Use | Requests for copies of video recordings on optical media will require funds to cover the cost of duplication media and supplies. High volume duplication request costs will be determined in consultation with a third party vendor. The requestor will need to supply funding for high volume duplication requests. | ||||||||||||||||||||
Getting Started |
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Availability |
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Getting Help |
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SLA Notes | Users requesting a recording can expect a response within 2 business days and should expect access to the recording 10-15 business days after the event. What is not included:
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Business Procedures | NA | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. | ||||||||||||||||||||
Assigned Primary Support | NA | ||||||||||||||||||||
Assigned Secondary Support | NA | ||||||||||||||||||||
RACI Chart |
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Date Last Modified | |||||||||||||||||||||
Status | Retired |