Client Remediation Service SC

Client Remediation Service (CRS)

Location: Thompson Hall, W203

Phone Number: (716) 673-3407

Email: ITS Service Center

All requests for assistance are completed using the Tracker Customer Portal

CRS provides support for network computing devices that have been quarantined based on a known vulnerability for network security purposes. It improves the performance of the campus security program by mitigating risks for the university overall security posture. Also for individuals utilizing the campus network services.

• CRS responds to daily FireEye IDS reports by quarantining infected hosts. By using callback threats and notify end users to schedule remediation.

• CRS utilizes current anti-malware and anti-virus tools to remediate infected hosts.

• End User Education: provide end user education for remediated device owners.

• Policy Enforcement: provide policy enforcement via the quarantine process in accordance with university, state and federal policies and applicable laws.

• Identity Service Engine Support: manage listing of quarantined hosts.

• Anti-Malware & Anti-virus Application Support: install, configure and operate current applications to successfully remediate infected hosts.

The requirements for using this service included the following:

● Current university network user

The cost of the service is split between university division based on the field device utilization

percentage (e.g. residential vs. academic) and covered by the Student Tech Fee and Housing Fees.

• Semester Hours

• Sunday, 12pm – 10am

• Monday – Thursday, 7am – 10pm

• Friday, 7am – 5pm

• Saturday, 12pm- 5pm

• Summer/Break Periods

• Monday – Friday, 8am - 4pm

• Users with emergency issues can expect a response within 4 hours.  Resolution should be expected within 48 business hours of entering a ticket.

• Change or new installation requests can expect a response within 36 hours. The resolution will depend on the scope of the request.

Alex Moon

Dave Torres

Matt Wilson

Nick Nowakowski

Name:

Description: See above