Client Remediation Service SC
- Mark Mackey
- tito1365
- Daniel LaGrow
Service | Client Remediation Service (CRS) | ||||||||||||||||||||
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Service Manager | Tylor Cardone | ||||||||||||||||||||
Department | ITS Service Center | ||||||||||||||||||||
Contact | Location: Thompson Hall, W203 Phone Number: (716) 673-3407 Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | CRS provides support for network computing devices that have been quarantined based on a known vulnerability for network security purposes. It improves the performance of the campus security program by mitigating risks for the university overall security posture. Also for individuals utilizing the campus network services. | ||||||||||||||||||||
Service Users | Faculty, Staff, Students & Guests utilizing campus network services | ||||||||||||||||||||
User Services |
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Business Services | NA | ||||||||||||||||||||
Technical Services |
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Requirements | The requirements for using this service included the following: ● Current university network user | ||||||||||||||||||||
Rates / Cost of Use | The cost of the service is split between university division based on the field device utilization percentage (e.g. residential vs. academic) and covered by the Student Tech Fee and Housing Fees. | ||||||||||||||||||||
Availability |
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SLA Notes |
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Business Procedures | google share, Fredshare | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services. Other reviewers include the ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet. | ||||||||||||||||||||
Assigned Primary Support | Tylor Cardone | ||||||||||||||||||||
Assigned Secondary Support | Alex Moon Dave Torres Matt Wilson Nick Nowakowski | ||||||||||||||||||||
RACI Chart | Name: Description: See above
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Date Last Modified | |||||||||||||||||||||
Status | Active |