Thompson Television Studio Support SC (Retired Service)

Service

Thompson Television Studio Support (Retired Service)

Service Manager

Director of Technology Support Services

Department

ITS Service Center

Contact

Location: W203 Thompson Hall

Phone Number: (716) 673-3407

Email: ITS Service Center

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer

Description

The Thompson Television(TV) studio is used by the Communication Department for teaching courses including television studio production 1, television studio production 2, and TV news.

Service Users

Teaching Faculty

User Services

The use of the Thompson TV studio is for a learning environment to teach Communication Department students how to produce television production, as part of the Communication curriculum.

Business Services

Technical support is provided to the Communication Department instructor(s) assigned the use of the Thompson TV studio for the teaching of their courses.

Technical Services

The Thompson TV studio requires a wide array of equipment to be operational including a sync generator, video format converters, a multiviewer, a waveform/vectorscope, character generators, a video switcher, an audio board, cameras and video recorders.  Servicing the studio requires the ability to synchronize and calibrate video signals, and conduct routine preventative maintenance.

Requirements

Support is provided to Communication Department instructor(s) assigned the use of the Thompson TV studio for the teaching of courses.

Rates / Cost of Use

ITS will provide quotes to the Communication Department for the repair and replacement of equipment in the Thompson TV Studio.  The cost for repair and upkeep of the studio belongs to the Communication Department.  

Getting Started

This service is retired and no longer available.

Availability

This service is retired and no longer available.

Getting Help

This service is retired and no longer available.

SLA Notes

Support will be provided in alignment with the Thompson TV Studio serving as a learning environment where critical and urgent response times are required.

Business Procedures

N/A

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by the Chair of the Communication Department, the Director of Technology Support Services, and the AVPIT/CIO.

Assigned Primary Support

N/A

Assigned Secondary Support

N/A

RACI Chart

Name: Thompson Television Studio Support

Description: See above

Level

Responsible

Accountable

Consulted

Informed

Primary

N/A

N/A

ITS Service Center

Users

Secondary

N/A

N/A

ITS Service Center

Users

Tertiary

N/A

N/A

ITS Service Center

Users

Date Last Modified

StatusRetired