Video Conferencing SC
Owned by tito1365
Service | Video Conferencing |
Service Manager | T. John McCune, Director of ACT and EITA Officer |
Department | Academic and Collaborative Technology |
Contact | W203 Thompson Hall, (716) 673-3407, ITS Service Center Email |
Service Owner | Chief Information Officer |
| Videoconferencing permits people that are at different geographic locations to have synchronous audio and video communication for collaborative and instructional purposes. ITS will test hardware based video conference (Cisco, Lifesize, and Tandberg) connections prior to use, troubleshoot connection problems, operate equipment, coordinate repairs and service with vendors, and provide instruction to users. | |
Service Users | Campus Community |
User Services | Videoconferencing allows teaching faculty to bring in guest speakers remotely and allows meetings to take place, without the need for participants to travel to a single common physical location. Departmental Managers and/or Directors may find the service useful for holding meetings with customers, peers, or other colleagues. |
Business Services | Faculty and Staff in all divisions or departments can request this service. |
Technical Services | ITS utilizes and supports video conferencing through the following hardware:
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Requirements | Prior to the scheduling of a hardware based videoconference, a consultation with an ITS staff member may be required. Hardware options require prior testing to confirm connections can be established, prior to the day of the connection. Prior to the first use in a class, or for use with any campus event, ITS encourages that a consultation be scheduled for testing the use of software. The requestor is responsible for providing information on the hardware that will be used, technical support contact when available, and for assisting with the scheduling of a test connection when needed. |
Rates / Cost of Use | If specific requirements for bridging services are required, the cost for the resources will be that of the requestor. Prior to any charges being issued, ITS will provide cost estimates for prior authorization. |
Getting Started |
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Availability |
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Getting Help |
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SLA Notes |
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Business Procedures | NA |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be discussed at ITAB and approved by the CIO. |
Assigned Primary Support | Justin Rose |
Assigned Secondary Support | |
RACI Chart | |
Date Last Modified | |
| Status | Active |