Video Conferencing SC

Service	Video Conferencing
Service Manager	T. John McCune, Director of ACT and EITA Officer
Department	Academic and Collaborative Technology
Contact	Location: W203 Thompson Hall Phone Number: (716) 673-3407 Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal
Service Owner	Chief Information Officer
	Videoconferencing permits people that are at different geographic locations to have synchronous audio and video communication for collaborative and instructional purposes. ITS will test hardware based video conference (Cisco, Lifesize, and Tandberg) connections prior to use, troubleshoot connection problems, operate equipment, coordinate repairs and service with vendors, and provide instruction to users.
Service Users	Campus Community
User Services	Videoconferencing allows teaching faculty to bring in guest speakers remotely and allows meetings to take place, without the need for participants to travel to a single common physical location. Departmental Managers and/or Directors may find the service useful for holding meetings with customers, peers, or other colleagues.
Business Services	Faculty and Staff in all divisions or departments can request this service.
Technical Services	ITS utilizes and supports video conferencing through the following hardware: Hardware codecs installed and supported on the campus include Cisco/Tandberg and Lifesize models.
Requirements	Prior to the scheduling of a hardware based videoconference, a consultation with an ITS staff member may be required. Hardware options require prior testing to confirm connections can be established, prior to the day of the connection. Prior to the first use in a class, or for use with any campus event, ITS encourages that a consultation be scheduled for testing the use of software. The requestor is responsible for providing information on the hardware that will be used, technical support contact when available, and for assisting with the scheduling of a test connection when needed.
Rates / Cost of Use	If specific requirements for bridging services are required, the cost for the resources will be that of the requestor. Prior to any charges being issued, ITS will provide cost estimates for prior authorization.
Availability	Semester Hours Monday – Friday, 8am – 4:30pm Summer/Break Periods Monday – Friday, 8am - 4pm
SLA Notes	Users can expect a response within 2 business days from initial communication. Prior to the first use in a class or for an event, a consultation meeting should be scheduled. Test connections for hardware codecs need to be made at least 1 week prior to the event.
Business Procedures	NA
Change Procedures	Changes to the service (transition, additions, and discontinuations) must be discussed at ITAB and approved by the CIO.
Assigned Primary Support	Justin Rose
Assigned Secondary Support
RACI Chart
Date Last Modified
Status	Active