The University Owned Printer Support service is the installation, configuration and troubleshooting of the university owned and operated printers. This includes standalone and networked black/white and color laser jet printers.
Faculty & Staff
Procurement & Property Control: Facilitating departmental requests for quotes, NYS contract procurement, property control tagging and inventory reconciliation.
Installation: installation, setup and testing of computing software.
Troubleshooting: in accordance with the system warranty facilitating the diagnosis of the issues and problem resolution.
End User Documentation: development and management of web content policies and procedures.
Installation & Setup: installing, configuring and testing printers.
Prime & IP Assignment: manage Prime printer group MAC addresses and ensure static IP address assignment.
The requirements for using this service included the following: current faculty and staff with an eServices account
Rates / Cost of Use
There are licensing, support staff and maintenance costs associated with this service.
Users with emergency Computing Hardware Support issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.
Changes to the service (transition, additions, and discontinuations) must be reviewed by Director of Technology Support Services, ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet.