L-Soft LISTSERV® SC (Retired Service)
Benjamin Hartung
tito1365
Daniel LaGrow
Service | L-Soft LISTSERV® | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Service Manager | Manager of Enterprise Infrastructure Services | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Department | Enterprise Infrastructure Services | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Contact | All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Description | LISTSERV® is the email list management software program for SUNY Fredonia. Lists are provided as an efficient, convenient, and economical way for faculty/staff/students to communicate with a group of users at a time. Campus-wide lists are provided for administrative communications and faculty/staff and students are required to remain subscribed to these specific lists for as long as their relationship with Fredonia exists. Function 1: Create and/or delete lists Function 2: Creation and maintain campus-wide lists Function 3: Create and maintain department major’s list | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Service Users | For Function 1 and Function 2, the service is available to faculty, staff, students, associates, alumni, and guests. For Function 3 the service is available for faculty and students. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
User Services | Users can request the creation of a list for any business related purpose and they will become the owners and will be responsible for the management of the list. Any user can subscribe and participate in any available public list as long as it is permitted by the list owner. Closed and private lists are available only to members. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Business Services | Departments can request majors lists to be created and populated when major codes are provided. These lists are updated usually during or after third week of classes, but could be updated on demand if required. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Technical Services | LISTSERV® software is installed in a Windows shared server and depends on the email service to perform its functions. The service is backed up daily. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Requirements | Faculty/staff/administrators can request the creation of a new list, the deletion and or changes to existing lists that they own. Students can request lists for their groups through their faculty advisor who will become the owner/co-owner of the list and will become responsible for continuity and communication with new students as group changes warrant. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Rates / Cost of Use | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Getting Started | This service has been retired. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Availability | This service has been retired. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Getting Help | This service has been retired. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
SLA Notes | Users can expect a response within one business day for change requests and should expect a resolution within three business days of entering a support ticket. What is NOT included: Subscriber management for lists other than campus-wide administrative lists and Department majors’ lists when requested. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Business Procedures | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Change Procedures | The following procedures are used for changes to the software, hardware or business procedures. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Assigned Primary Support | N/A | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Assigned Secondary Support | N/A | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
RACI Chart | Function 1 Name: Create and/or delete lists Description: Version upgrades to the LISTSERV® software are scheduled to minimize impact on users, usually during off hours or during the known maintenance schedule.
Function 2 Name: Creation and maintain campus-wide lists Description: Any changes to the operation, authorized users, and membership of Campus-wide lists.
Function 3 Name: Create and maintain department major’s list Description: Any changes to the operation, authorized users, and membership of Campus-wide lists.
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Date Last Modified | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Status | Retired |