Wi-Fi Wireless Service SC

Service

Wi-Fi Wireless Service

Service Manager

Joe Baxter

Department

Network Design and Development

Contact

202 Maytum Hall, 673-4712, Email Joseph Baxter

Service Owner

AVP/CIO - Stephen Rieks

Description

Wireless connectivity to Fredonia Campus, Internet, and various research networks via Wi-Fi 802.11a/g/n and 802.11ac where available.
Addressing via dynamic DHCP address assignments within registered Fredonia IP address space.
24x7x365 monitoring of network equipment, including business hour maintenance, support and off-hours emergencies.
Authentication with a valid Fredonia e-services id is required to access non-Fredonia resources.
Guest Wi-Fi access is available to users from participating sponsors via the FREDguest service.
Non WPA2 Enterprise devices (gaming devices, smart televisions) can be registered to the network and use open and clear wireless network.

Service Users

Fredonia faculty, students and staff with valid Fredonia e-services ID receive encrypted 802.1x wireless service for wireless devices Mac OSX 10.5 or later, Windows Vista or later, IOS 3 or later, Android 2.1 or later.

User Services

Fredonia’s wireless service provides internet access throughout the campus residential and academic buildings.

Business Services

Fredonia faculty, students and staff can connect wirelessly to the internet with a valid e-services account and supported wireless device. All valid e-services accounts can also act as a sponsor to the FREDguest network providing guest temporary access to basic web browsing. In addition, there is an open and clear wireless network that devices incapable of WPA2 enterprise authentication can be registered and join the wireless network.

Technical Services

Backups, upgrades and maintenance
Wireless signal strength surveys
Installation of additional access points to address coverage gaps

Requirements

State owned or personal wireless devices designed to work in a WPA2 enterprise system. A valid e-services ID is also required.

Rates / Cost of Use

Getting Started

Connecting the device to the FREDsecure Service Set Identifier (SSID) and entering in e-services credentials when prompted. Instructions for connecting non WPA2 Enterprise capable devices is located on our web site at Fredonia Wireless Network

Availability

Wireless access is available in all academic and residential buildings 24/7/365 with the exception of upgrades, maintenance and outages.

Getting Help

Assistance connecting to the wireless network is handled by the ITS Service Center located in Thompson Hall and ResNet office in McGinnies Hall.

SLA Notes

Business Procedures

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support

Joseph Nocek

Assigned Secondary Support