Sound Services Equipment Repair SC (Retired Service)


Sound Services Equipment Repair

Service Manager

Director of ACT and EITA Officer


Academic and Collaborative Technology


Location: W203 Thompson Hall

Phone Number: (716) 673-3407

Email: ITS Service Center

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer


As per the Service Level Agreement between the ITS Service Center and Sound Services, the ITS Service Center will provide service to Sound Services for a period of one year, upon receipt of a signed and processed service contract.

Service Users


User Services

ITS will provide repair service to Sound Services.  The equipment must belong to Sound Services and be delivered to E216 Thompson Hall. ITS will not repair any equipment under warranty unless authorized by the manufacturer or Sound Services agrees to the repair.

Business Services

Students that are Sound Services Members

Technical Services

Specification, maintenance, and repair of equipment.


ITS provides services to Sound Services through a service level agreement.  Prior to support being provided, a signed agreement must be processed.

Rates / Cost of Use

Rates are established and listed through the service level agreement.  

Getting Started

This is a retired service and is no longer available.


This is a retired service and is no longer available.

Getting Help

This is a retired service and is no longer available.

SLA Notes

Repairs will be started within three working days of receiving an item.  ITS has the right to determine at what point an item can no longer be repaired.    

What is not included:

  • When an item requires off campus service, Sound Services will return it at their expense and pay for all repair costs.

  • Sound Services will provide all parts with the exception of ITS regular stock items valued at less than $10.00.

Business Procedures

The service level agreement provides a detailed listing of the services provided to Sound Services

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, CIO, Sound Services President, Advisor of Sound Services, and the Student Association General Manager.

Assigned Primary Support


Assigned Secondary Support


RACI Chart

Name: Sound Services Equipment Repair

Description: See above









Date Last Modified