Sound Services Equipment Repair SC (Retired Service)
T. John McCune
tito1365
Daniel LaGrow
Service | Sound Services Equipment Repair | ||||||||||||||||||||
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Service Manager | Director of ACT and EITA Officer | ||||||||||||||||||||
Department | Academic and Collaborative Technology | ||||||||||||||||||||
Contact | Location: W203 Thompson Hall Phone Number: (716) 673-3407 Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | As per the Service Level Agreement between the ITS Service Center and Sound Services, the ITS Service Center will provide service to Sound Services for a period of one year, upon receipt of a signed and processed service contract. | ||||||||||||||||||||
Service Users | Students | ||||||||||||||||||||
User Services | ITS will provide repair service to Sound Services. The equipment must belong to Sound Services and be delivered to E216 Thompson Hall. ITS will not repair any equipment under warranty unless authorized by the manufacturer or Sound Services agrees to the repair. | ||||||||||||||||||||
Business Services | Students that are Sound Services Members | ||||||||||||||||||||
Technical Services | Specification, maintenance, and repair of equipment. | ||||||||||||||||||||
Requirements | ITS provides services to Sound Services through a service level agreement. Prior to support being provided, a signed agreement must be processed. | ||||||||||||||||||||
Rates / Cost of Use | Rates are established and listed through the service level agreement. | ||||||||||||||||||||
Getting Started | This is a retired service and is no longer available. | ||||||||||||||||||||
Availability | This is a retired service and is no longer available. | ||||||||||||||||||||
Getting Help | This is a retired service and is no longer available. | ||||||||||||||||||||
SLA Notes | Repairs will be started within three working days of receiving an item. ITS has the right to determine at what point an item can no longer be repaired. What is not included:
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Business Procedures | The service level agreement provides a detailed listing of the services provided to Sound Services | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, CIO, Sound Services President, Advisor of Sound Services, and the Student Association General Manager. | ||||||||||||||||||||
Assigned Primary Support | N/A | ||||||||||||||||||||
Assigned Secondary Support | N/A | ||||||||||||||||||||
RACI Chart | Name: Sound Services Equipment Repair Description: See above
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Date Last Modified | |||||||||||||||||||||
| Status | Retired |