Shared Storage (Fredshare) SC
Kevin Bom
tito1365
Daniel LaGrow
Service | Shared Storage (Fredshare) | ||||||||||||||||||||
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Service Manager | Scott Grien, Idalia Torres | ||||||||||||||||||||
Department | Enterprise Infrastructure Services | ||||||||||||||||||||
Contact | Location: Thompson Hall, E226 Phone Number: (716) 673-3748 Email: Kevin Bom All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | Provide shared storage space on the fredshare server for departments or offices to share files within their department or with others. | ||||||||||||||||||||
Service Users | Any user can be provided access to the shared resources | ||||||||||||||||||||
User Services | Provides business units the ability to collaborate using a centralized storage area for documents and files that is backed up on a nightly basis. | ||||||||||||||||||||
Business Services | Business units can request storage and designate who can access the share. A share will be created on the fredshare server with the requested permissions and an initial quota level. | ||||||||||||||||||||
Technical Services | This service resides on a clustered server environment for high availability and is backed up daily. | ||||||||||||||||||||
Requirements | Business unit administrators or designees may request the creation of new storage and provide a list of users who need access. They can request the modification of existing access permissions to the storage and request more space when required. | ||||||||||||||||||||
Rates / Cost of Use | |||||||||||||||||||||
Getting Started | Users will submit a Fredquest ticket using “Computer Files” as the request type, “Shared folder space” as the classification, and “request folder space” for the category. | ||||||||||||||||||||
Availability | The service is available 24/7/365 except when scheduled for upgrades or maintenance. | ||||||||||||||||||||
Getting Help | Users can request help for this service by submitting a Fredquest ticket or by calling the Service Center. | ||||||||||||||||||||
SLA Notes |
What is not included:
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Business Procedures | Documentation for this service is stored within the systems share on fredshare | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed and approved by the CIO. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Function 1 Name: Upgrades and maintenance Description: Upgrades and maintenance that would require downtime for the service
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Date Last Modified |