Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC
Kevin Bom
tito1365
Daniel LaGrow
Service | Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers | ||||||||||||||||||||
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Service Manager | Kevin Bom | ||||||||||||||||||||
Department | Enterprise Infrastructure Services | ||||||||||||||||||||
Contact | Location: Thompson Hall, W203 Phone Number: (716) 673-3407 Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | CIO - Michel Kouadio | ||||||||||||||||||||
Description | The Adobe Creative Cloud is a collection of software that is licensed through an agreement between SUNY and Adobe to provide licensing for the Adobe Creative Cloud or Adobe Acrobat DC for university owned computers. Once a license has been assigned, the licensed individual can install one additional copy on a personal computer by logging into Adobe.com. | ||||||||||||||||||||
Service Users | Teaching Faculty & Staff | ||||||||||||||||||||
User Services | The current agreement with Adobe provides licensing for Adobe Acrobat DC (Acrobat Pro) to half of the campus faculty and staff and Creative Cloud (which includes Acrobat DC) for the remaining half. The software includes access to the Adobe collection of desktop apps that can be used for productivity and creative work. Adobe Products Catalog | ||||||||||||||||||||
Business Services | SUNY Fredonia Faculty and Staff can request for this service through the ITS Service Center. | ||||||||||||||||||||
Technical Services | Once a request has been received, ITS will add to the License group and deploy the software to the requestor's campus computer. | ||||||||||||||||||||
Requirements | In order to participate in the agreement, faculty and staff must have a university assigned computer that meets the minimum system requirements for the Adobe Creative Cloud.  Current minimum system requirements are available at Creative Cloud System Requirements | ||||||||||||||||||||
Rates / Cost of Use | This is a campus wide agreement and as such there is no charge to the requesting department. | ||||||||||||||||||||
Availability |
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SLA Notes | Users with workstation issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket. Adobe software cannot be installed on computers not owned by the university. | ||||||||||||||||||||
Business Procedures | NA | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet | ||||||||||||||||||||
Assigned Primary Support | Kevin Bom | ||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Name: Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers Description: see above
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Date Last Modified | |||||||||||||||||||||
Status | Active |