Programming/Technical/Banner Support SC

Service

Programming/Technical/Banner Support

Service Manager

Kevin Lane

Department

Enterprise Information Services

Contact

102 Maytum, 673-4894, Kevin.Lane@fredonia.edu

Service Owner

AVP/CIO - Stephen Rieks

Description

Information Services provides programming, technical and Banner support for various institutional departments.

Service Users

Admissions
Alumni/Advancement
Campus Life
College of Education
Finance
Financial Aid
Health Center
Housing
Institutional Research
Registrar/Advising
Student Accounts

User Services

Programming support provides users The report writing functions will give the campus community quick access to institutional data from various sources.

Business Services

Targeted Messages
Surveys
Banner processes
Popsel support

Technical Services

Fredonia-ize programs after upgrades
Account loads and security schemas

Requirements

Rates / Cost of Use

The regular use of this service does not require a fee.

Getting Started

All requests for reporting needs are completed using FredQuest:
https://fredquest.fredonia.edu/

Availability

Support is available Monday-Friday 8:00 a.m. - 4:30 p.m.

Getting Help

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes

Users can expect a response within 1 business day for new requests and changes.

Business Procedures

Documentation for this service is stored within the systems share on fredshare.

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed and approved by the CIO.

Assigned Primary Support

Kevin Lane, Teresa Dodge, Charles Reed

Assigned Secondary Support

Kevin Lane, Teresa Dodge, Charles Reed

RACI Chart

Function 1

Name: Admissions

Description:

Level	Responsible	Accountable
Primary	Teresa Dodge	Kevin Lane
Secondary		CIO
Tertiary		Provost

Function 2

Name: Alumni/Advancement

Description: Provide programmer support (gift giving, scholarships)

Level	Responsible	Accountable
Primary	Kevin Lane	Kevin Lane
Secondary		CIO
Tertiary		Provost

Function 3

Name: Campus Life

Description: Provide programmer Support (Commencement)

Level	Responsible	Accountable
Primary	Kevin Lane	Kevin Lane
Secondary		CIO
Tertiary		Provost

Function 4

Name: College of Education

Description: Provide programmer support (NYSTCE, PEU Survey)

Level	Responsible	Accountable
Primary	Charles Reed	Kevin Lane
Secondary	Kevin Lane	CIO
Tertiary		Provost

Function 5

Name: Finance

Description:

Level	Responsible	Accountable
Primary	Kevin Lane	Kevin Lane
Secondary		CIO
Tertiary		Provost

Function 6

Name: Financial Aid

Description: Provide programmer support (Financial Aid Processing, surveys, Targeted Messages)

Level	Responsible	Accountable
Primary	Charles Reed	Kevin Lane
Secondary	Kevin Lane	CIO
Tertiary		Provost

Function 7

Name: Health Center

Description: Provide programmer support (surveys, Targeted Messages)

Level	Responsible	Accountable
Primary	Kevin Lane	Kevin Lane
Secondary		CIO
Tertiary		Provost

Function 8

Name: Housing

Description: Provide programmer support

Level	Responsible	Accountable
Primary	Kevin Lane	Kevin Lane
Secondary		CIO
Tertiary		Provost

Function 9

Name: Institutional Research

Description: Provide programmer support (Retention data)

Level	Responsible	Accountable
Primary	Kevin Lane	Kevin Lane
Secondary		CIO
Tertiary		Provost

Function 10

Name: Registrar/Advising

Description: Provide programmer support ( SIRIS, Degree Works, surveys, Targeted Messages)

Level	Responsible	Accountable
Primary	Kevin Lane	Kevin Lane
Secondary		CIO
Tertiary		Provost

Function 11

Name: Student Accounts

Description: Provide Student Accounts Programmer Support (TRA, Scholarships. Targeted Messages)

Level	Responsible	Accountable
Primary	Kevin Lane	Kevin Lane
Secondary	Charles Reed	CIO
Tertiary		Provost

Answers