WNYF Television Support SC (Retired Service)
- T. John McCune
- tito1365
- Daniel LaGrow
Service | WNYF Television Support | ||||||||||||||||||||
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Service Manager | Director of Technology Support Services | ||||||||||||||||||||
Department | ITS Service Center | ||||||||||||||||||||
Contact | Location: W203 Thompson Hall Phone Number: (716) 673-3407 Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | As per the Service Level Agreement between the ITS Service Center and WNYF-TV, the ITS Service Center will provide services to WNYF-TV for a period of one year, upon receipt of a signed and processed service contract. WNYF-TV is a student association group that operates a fully student run TV studio and station on campus channel 8. | ||||||||||||||||||||
Service Users | Students | ||||||||||||||||||||
User Services | Equipment Repair ServicesIf a piece of equipment is in need of repair, WNYF-TV’s Chief Engineer should first check to see if it is under warranty. If WNYF-TV is not certain whether a piece of equipment is under warranty, assistance from ITS will be provided to train the Chief Engineer on the process for checking warranties. ITS will not service any equipment under warranty unless authorized by the manufacturer or WNYF-TV agrees to the repair. Next, WNYF-TV should contact ITS with the details of the problem. If ITS determines that the equipment is in need of repair, WNYF-TV will deliver equipment to ITS Tech Services Shop, E216 Thompson Hall. If the equipment is permanently installed, ITS staff will provide on-site maintenance, at a date and time agreed upon by the Chief Engineer and ITS. ITS will determine at what point an item cannot be repaired and will recommend a replacement, if needed. ITS is responsible for the service and maintenance of the equipment that has an outside exposure to the campus community, such as fiber receivers and transmitters, and community program scheduling. Equipment InstallationsAll equipment installations are the responsibility of WNYF-TV. ITS staff members will be available prior to installation and during to provide expertise and knowledge. If equipment that needs to be connected outside of WNYF-TV, ITS should be contacted at least two weeks before the equipment is placed in service. Equipment LoansITS will temporarily loan WNYF-TV equipment, such as fiber transmitters and receivers, projection screens, projectors, PA systems, and power extension cords. Equipment PurchasesNew equipment proposals can be sent to the ITS for review. ITS will review equipment proposals for WNYF-TV, and will supply feedback that includes alternative models or options, input on ability for service to be performed in-house, and will supply vendor contact information, when available. Power Outages ITS will check feeds after scheduled and unscheduled power outages. For signal outages over break periods, ITS will perform a site visit to assess possible damage, and contact appropriate facilities staff, as needed, to restore the on-air signal. An email will be sent to the Chief Engineer, General Manager, and Advisor of WNYF-TV when ITS staff provides site visit support during break periods. Community ProgrammingAll requests for community cable programming must be made at least one week (preferably 2 weeks) in advance of the event to determine any scheduling conflicts, as the community channels are shared between the university and the communities of Dunkirk and Fredonia. These events include Hockey games, Basketball games, and Off-Campus events (including Rockin’ the Commons). As per the request of the Dunkirk and Fredonia Cable Television Advisory Boards, and Time Warner Cable, crawl content is not considered programming and should not go out to the community. ITS will be responsible for signal flow from WNYF-TV Transmitters through modulator and maintain fiber connections. WNYF-TV will maintain audio and video feeds to the campus and community fiber transmitters. WNYF-TV Programming AccessWNYF-TV will maintain accounts on programming systems for ITS in order provide support during break periods, such as troubleshooting programming signal outages. During semester operations, ITS will not alter or modify programming schedules. An email will be sent to the Chief Engineer, General Manager, and Advisor of WNYF-TV when ITS staff provides support during break periods. Project ConsultationWNYF-TV will request a project consultation with ITS when there will be changes made internally that affect the transmission to the campus/community. Remote FeedsITS will maintain fiber optic feeds from: King Concert Hall Steele Hall Basketball Arena Steele Hall Hockey Arena Thompson Hall headend Williams Center Multipurpose room Fiber optic feeds from other locations will be evaluated based upon need and potential cost. Signal CalibrationAt the start of each semester, signal calibration between WNYF-TV’s facility and the Thompson headend will take place to ensure that levels are within broadcast safe levels. The Chief Engineer of WNYF-TV is responsible for continually monitoring signals and programming materials, through the use of a Waveform and Vectorscope, in order to adhere to current standards, as specified by SMPTE, for signals that originate from WNYF-TV. TrainingTraining will be given by ITS to those at WNYF-TV that wish to learn how to maintain the facilities that are outside the SLA scope. Training that ITS will provide: Engineering - Cable making, installation of connectors, Signal Calibration, Warranty Service Programming - Automation system usage Training from WNYF-TV will be provided, on new equipment, to ITS. CommunicationWhen schedule allows, a representative from ITS will be present at Board Meetings, when requested. | ||||||||||||||||||||
Business Services | Student that are WNYF-TV Members: WNYF-TV Chief Engineer, WNYF-TV Programming Director, & WNYF-TV General Manager. | ||||||||||||||||||||
Technical Services | WNYF-TV utilizes the campus fiber network for routing signals across campus to headends, and for the access to the Time Warner Cable fiber network for the routing of feeds to the Dunkirk and Fredonia communities. | ||||||||||||||||||||
Requirements | ITS provided services to WNYF-TV through a service level agreement. Prior to support being provided, a signed agreement must be processed. | ||||||||||||||||||||
Rates / Cost of Use | Rates are established and listed through the service level agreement. | ||||||||||||||||||||
Getting Started | This is a retired service and is no longer available. | ||||||||||||||||||||
Availability | This is a retired service and is no longer available. | ||||||||||||||||||||
Getting Help | This is a retired service and is no longer available. | ||||||||||||||||||||
SLA Notes | Repairs will be started within two working days of receiving an item. What is not included:
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Business Procedures | The service level agreement provides a detailed listing of the services provided to WNYF-TV. | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, CIO, General Manager of WNYF-TV, Advisor of WNYF-TV, and the Student Association General Manager. | ||||||||||||||||||||
Assigned Primary Support | N/A | ||||||||||||||||||||
Assigned Secondary Support | N/A | ||||||||||||||||||||
RACI Chart | Name: WNYF-TV Support Description: See above
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Date Last Modified | |||||||||||||||||||||
Status | Retired |