Manage and monitor alerts that identify at-risk or breached accounts.
Function 1: Investigation
Function 2: Remediation
Function 3: IT Service Center Notification
Any Google Apps user.
Like other security measures, this service is “behind the scenes”. And its value lies in the fact that, once compromised accounts occur, it is dealt with swiftly. User are immediately contacted if there is a suspected security breach. User are advised to change their password. And if need be, the account is (temporarily) removed from the system to mitigate any cascading effect.
Security breaches can occur in many different forms, thus, all departments and units can expect containment of the damage to protect users’ data and identify the root of the problem in a timely manner.
The requirement for using this service is to be any Google Apps user.
Rates / Cost of Use
There are no fees associated with using these services.
A user does not request access to this service.
This service is performed during normal or standard business hours of operation.
All requests for assistance are completed using FredQuest.
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.
The following procedures are used for changes to the software, hardware or business procedures.