The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.
The following procedures are used for changes to the software, hardware or business procedures.
Assigned Primary Support
Assigned Secondary Support
Name: Microsoft patches for all computers via WSUS
Description: Windows Server Update Services (WSUS), a computer program developed by Microsoft Corporation that enables administrators to manage the distribution of updates and hotfixes released for Microsoft products to computers in a corporate environment.
Name: Shavik – Third party software patching
Description: This tool scans Microsoft servers and desktops and schedules immediate remote patch scans and installations.