Activity Insight Digital Measures (Digital Measures) SC

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Last updated: Oct 17, 2023 by T. John McCune
1 min read
Service

Activity Insight Digital Measures (Digital Measures)

Service Manager
T. John McCune, Director of ACT and EITA Officer
Department
Academic and Collaborative Technology
Contact
Activity Insight University Administrator, Email Chris Taverna, x3413
Service Owner
Chief Information Officer
Description
Faculty Activity Reporting
Service Users
Fredonia Faculty, Administrators, and associated support staff
User Services
Activity Insight provides faculty activity reporting for the teaching faculty of Fredonia.
Business Services
Academic Affairs
Technical Services
  • Data Loads
  • Users Loads
  • Reporting
  • Work Requests
Requirements
Users of Digital Measures are required to sign on using their e-services credentials.
Rates / Cost of Use
There is no charge back to the user.
Getting Started

Users are loaded into the system by the University Administrator after the Fall and Spring census date. Off-cycle account creation is handled as an on-needed basis.

Users can log in at: Watermark Faculty Success

Availability

This service is available 24 hours a day, seven days a week.

Getting Help

Fredonia Answers

Watermark Faculty Success - Formerly Digital Measures

SLA Notes

Requests will be handled by the University Administrator within the next business day. If a work request needs to be submitted to Digital Measures, their SLA is two weeks.

Business Procedures
Business procedures are documented on internal Answers page(s).
Change Procedures
Request for change should be entered in the ticketing system.
Assigned Primary Support
Christopher Taverna
Assigned Secondary Support

RACI Chart
LevelResponsibleAccountableConsultedInformed 
PrimaryChristopher Taverna

Service Manager

Judith Horowitz

CIO

Provost

SecondaryTBD

CIO

CIO
TertiaryJudith Horowitz

President



Date Last Modified
Status
Active