Blackboard Collaborate Ultra SC (Retired Service)

Service

Blackboard Collaborate Ultra (Retired on May 17th, 2021)

Service Manager

Director of ACT and EITA Officer

Department

Academic and Collaborative Technology

Contact

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer

Description

Real-time video conferencing through LMS or as standalone instance

Service Users

Any Fredonia employee can have an account to create sessions, sessions may be accessible to the public or restricted.

User Services

Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session.

Business Services

Fredonia Employees can request licensed accounts.

Technical Services

Account Creation
Development of training and knowledge base materials
Providing support to faculty, staff, and students
Implementation of training programs

Requirements

An account is required to create sessions.

Rates / Cost of Use

No charge back to the user.

Getting Started

Teaching faculty can create sessions through the LMS with no additional accounts. To use as a standalone instance an account must be requested from the Collaborate Administrator.

Availability

This service has been retired.

Getting Help

This service has been retired.

SLA Notes

This service has been retired.

Business Procedures

Business procedures are documented on internal Answers page(s).

Change Procedures

Request for change should be handled through the ticketing system.

Assigned Primary Support

N/A

Assigned Secondary Support

N/A

RACI Chart

Level	Responsible	Accountable	Consulted	Informed
Primary	N/A	N/A	ACT	Users
Secondary	N/A	N/A	ACT	Users
Tertiary

Date Last Modified

Status

Retired