BMC Footprints (FredQuest) SC (Retired Service)

Service

BMC Footprints - FredQuest (Transitioned to Tracker)

Service Manager

Director of Technology Support Services

Department

ITS Service Center

Contact

Location: W203 Thompson Hall

Phone Number: (716) 673-3407

Email: ITS Service Center

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer

Description

IT Service Management Software

Service Users

Faculty, Staff, and Students

User Services

For the reporting and processing of ITS related incidents, problems, and service requests, BMC Footprints (FredQuest) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports.

Business Services

Faculty, Staff, and Students at the University may use this service.

Technical Services

IT Service Management Software provides a central point of service for entering, processing, and tracking of ITS related incidents, problems, and service requests.

Requirements

An eServices login is required to login and create requests,

Rates / Cost of Use

There are no costs for faculty, staff, and students 

Getting Started

This is a retired service and is no longer available.

Availability

This is a retired service and is no longer available.

Getting Help

This is a retired service and is no longer available.

SLA Notes

Incidents, problems, and service requests are in alignment with the ITS Service Level Agreement.

Business Procedures

All faculty, staff, and students may use FredQuest. As the service is being transitioned to Tracker, BMC Footprints (FredQuest) will be retired as a service in 2018.

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet.

Assigned Primary Support

NA

Assigned Secondary Support

NA

RACI Chart

LevelResponsibleAccountableConsultedInformed 
PrimaryNA

NA

ITS Leadership

ITAB

Users
SecondaryNA

NA

ITS Leadership

ITAB

Users
Tertiary




Date Last Modified

StatusRetired