Answers (Confluence) SC
Service | Answers (Confluence) | ||||||||||||||||||||
Service Manager | T. John McCune, Director of ACT and EITA Officer | ||||||||||||||||||||
Department | Academic and Collaborative Technology | ||||||||||||||||||||
Contact | Answers Administrator, Christopher Taverna, christopher.taverna@fredonia.edu, x3413 | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | Knowledge Management | ||||||||||||||||||||
Service Users | Public spaces are accessible to the general public, private spaces are accessible to approved users, only licensed users may create content | ||||||||||||||||||||
User Services | Answers provides a Knowledge Management Solution for Fredonia | ||||||||||||||||||||
Business Services | Fredonia Employees can request licensed accounts. Background: In an effort to remove documentation from the main Fredonia webpage, more areas are being encouraged to use Answers. | ||||||||||||||||||||
Technical Services |
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Requirements | An account is required to create content | ||||||||||||||||||||
Rates / Cost of Use | No charge back to the user | ||||||||||||||||||||
Getting Started | Submit a request for access through the ticketing system. | ||||||||||||||||||||
Availability | This service accessible 24 hrs/day, 7 days/week | ||||||||||||||||||||
Getting Help | |||||||||||||||||||||
SLA Notes | Requests are handled by the next business day. Not included is content creation. | ||||||||||||||||||||
Business Procedures | Business procedures are documented on internal Answers page(s). | ||||||||||||||||||||
Change Procedures | Request for change should be handled through the ticketing system. | ||||||||||||||||||||
Assigned Primary Support | Christopher Taverna | ||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart |
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Status | Active |