Panopto SC

Service

Panopto

Service Manager
T. John McCune, Director of ACT and EITA Officer
Department
Academic and Collaborative Technology
Contact
W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu
Service Owner
Chief Information Officer
Description
Lecture Capture
Service Users
Faculty, Staff, and Students
User Services
Faculty, Staff, and Student may use Panopto for lecture capture, managing video content, live streaming, and sharing video content.
Business Services
Faculty, Staff, and Students at the University may use this service.
Technical Services

Panopto provides the ability for users to live stream videos, record videos, and to share them with specific audiences.

Requirements
An eServices login is required to login to create content and manage the sharing of content to others.
Rates / Cost of Use
There are no costs for faculty, staff, and students to use Panopto.
Getting Started

Email - ITS.ServiceCenter@fredonia.edu

Phone – (716) 673-3407

Ticket Submission – Tracker@fredonia.edu

Walk In – W203 Thompson Hall

Availability

Semester Hours

  • Monday – Thursday, 8am – 4:30pm
  • Friday, 8am – 4:30pm

Summer/Break Periods

  • Monday – Friday, 8am - 4pm
Getting Help

Email - ITS.ServiceCenter@fredonia.edu

Phone – (716) 673-3407

Ticket Submission – Tracker@fredonia.edu

Walk In – W203 Thompson Hall

SLA Notes

Incidents, problems, and service requests are process in alignment with the ITS Service Level Agreement.

Business Procedures
All faculty, staff, and students may use Panopto. Prior to being able to create content, access must be requested through ITS. Users of the service are responsible for the closed captioning of videos that are public. 
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet.
Assigned Primary Support
Jason Burgos
Assigned Secondary Support
Christopher Taverna
RACI Chart
LevelResponsibleAccountableConsultedInformed 
PrimaryJason Burgos

T. John McCune

ITS Leadership

ITAB

Users
SecondaryChristopher Taverna

T. John McCune

ITS Leadership

ITAB

Users
Tertiary




Date Last Modified
StatusActive