Service | WhatsupGold |
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Service Manager | Joe Baxter |
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Department | Network Design and Development |
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Contact | All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Joe Baxter (0136) |
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Description | System Monitoring and Alerting |
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Service Users | All IT and web team services, Energy management |
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User Services | Monitor available systems, energy management equipment, and check various web and services with alarms and text messaging. |
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Business Services |
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Technical Services |
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Requirements |
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Rates / Cost of Use |
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Getting Started |
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Availability |
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Getting Help |
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SLA Notes |
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Business Procedures |
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Change Procedures |
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Assigned Primary Support | JJ Nocek (0129) |
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Assigned Secondary Support | Joe Baxter (0136) |
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RACI Chart | | Level | Responsible | Accountable | Consulted | Informed |
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| Primary |
| Service Manager |
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| | Secondary |
| Chief Information Officer |
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| | Tertiary |
| President |
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Date Last Modified | |
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