Service | Campus Access Control Services |
Service Manager | Ben Hartung |
Department | Information Security Office |
| E230 Thompson Hall, (716) 673-4725 |
Service Owner | CIO |
Description | As part of the University’s integrated physical security systems, the campus access control services include the following: A Clearance Code, Door Schedule, Logical Device and set up Management. These facilitate requests for FredCard access for individuals to interior and exterior doors within residential and academic buildings. Allowing users to facilitate automated lock and unlock schedules for interior and exterior doors. As well as passage mode configurations; and logical device management. Security Compliance Reporting: developing and managing the security compliance reporting program. End User Documentation: web content, UPD operations manual, MAPS administration, policies and procedures.
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Service Users | Campus-wide (students, employees, guests, affiliates, contractors and vendors) Building Access Control Coordinator(s) Listing
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User Services | Campus Access Control Services |
Business Services | see above |
Technical Services | Clearance Code Management: facilitating requests, verifying approvals, configuring and managing clearance codes for groups or individuals to access to interior and exterior doors within residential and academic buildings. Accessibility to the buildings will be done through their FredCards or PIN Numbers. Door Schedule Management: facilitating requests, verifying approvals, configuring and managing time zones for automated locking and unlocking for interior and exterior doors. Logical Device and Configuration Management: passage mode configuration and logical device management. Security Compliance Reporting: developing and managing the security compliance reporting program for building access control coordinators and University Police staff. End User Documentation: development and management of web content, UPD operations manual, MAPS administration, policies and procedures.
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Requirements | The requirements for using this service included the following: approval from department head to be designated a building access control coordinator which provides capacity to submit access control requests and door schedules. valid and active FredCard (iclass) with access control privileges.
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Rates / Cost of Use | FredCard are issued to campus wide constituents free of charge however, replacement cards cost a fee. |
Getting Started | answers.fredonia.edu |
Availability | Hours: Monday - Friday 8:30am - 5:00pm Summer: Monday - Friday 8:00 am - 4:00 pm Emergencies - 24/7 based on the availability of support staff |
Getting Help | By email: security@fredonia.edu By phone: (716) 673-4725 In person: E230 Thompson |
SLA Notes | Users with emergency Campus Access Control Service issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket. Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.
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Business Procedures | Campus Access Control Services |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. Users are notified via email and phone calls of changes. |
Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Name: Campus Access Control Services Description: see above Level | Responsible | Accountable | Consulted | Informed |
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Primary | Idalia Torres | Ben Hartung | ISO | Users | Secondary | Ben Hartung | CIO | ISO | Users | Tertiary |
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Date Last Modified | |
Status | Active |